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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Implementing Pay-As-You-Go Payment for Copilot Studio Agents and Agent Flows

This article explores the implementation of a pay-as-you-go (PAYG) payment model for Copilot Studio agents and agent flows, highlighting its economic advantages, practical setup guidance, and monitoring strategies. By adopting the PAYG model, organizations can optimize resource allocation, reduce upfront costs, and maintain operational continuity while leveraging advanced AI capabilities.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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Dynamics 365 Customer Service: Effortlessly Detect Clients in Conversations

You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questions in the appropriate chat widgets. See ...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service: Assessing Customer Experience with Surveys

Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer’s expectations before and after interacting with the service provider. The pre-survey can help identify any potential iss...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service: Design Your Own Live Chat Experience

Motivation As an escalation point, live chat is a critical aspect of text chatbots, providing a human touch to the interaction. While chatbots can handle basic inquiries, they may lack the capacity to manage complex or emotionally charged situati...

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Creating Multilingual Chatbots with Power Virtual Agents: 3 Workarounds to Get Started

Motivation Two of our “Power Virtual Agents in a Day” guests’ most frequently asked questions can be answered in three distinct ways. Herein, I will discuss the answers to these queries: How can I utilize Power Virtual Agents in a langua...

Holger Imbery
Written by Holger Imbery
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Transform your AI assistants with the ability to generate answers, perform actions, and additional features using Microsoft Power Virtual Agents

Bots are handy tools in today’s fast-paced digital world, serving as virtual assistants to help users accomplish various tasks. These bots primarily perform two essential functions: answering user queries or completing actions by calling backend A...

Holger Imbery
Written by Holger Imbery
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Business Process Automation for Sustainability: Why It Matters

In my previous articles, I focused on the how, and here I will switch the perspective and dig deeper into the why. To bring us to standard wording: Business process automation (BPA)It is defined as automating complex business processes and funct...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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