Contact Center Intelligence one month in: what to prepare before the GA dates
Reflections on Contact Center Intelligence one month after the preview, and what architects should prepare before the general availability dates.
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Notes from real projects. What worked, what didn't, and why — no marketing spin.
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Agent FinOps in the Microsoft Ecosystem - Rev2
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
Written by
Holger Imbery
Understanding Microsoft Copilot Licensing - Rev2
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
Written by
Holger Imbery
Understanding Microsoft Power Platform Licensing Rev.7
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Written by
Holger Imbery
Contact Center Intelligence one month in: what to prepare before the GA dates
Reflections on Contact Center Intelligence one month after the preview, and what architects should prepare before the general availability dates.
Claude Inside the EU Data Boundary: What Changes for European Copilot Tenants and What Does Not
Microsoft is moving Claude processing in Microsoft Copilot into the EU Data Boundary by the end of 2026. Why that removes the strongest blocker for European tenants, why the decision still belongs to you, and how architects, DPOs, admins, and works councils should run it.
Written by
Holger Imbery
A Third Harness for Customer Conversations: What Changes for Contact Center Agents in Copilot Studio
Copilot Studio now has three harnesses, and the new Customer Conversation harness is built for voice and chat with customers. What it means for architecture, memory, biometrics, escalation, cost, and governance.
Written by
Holger Imbery
Agent FinOps in the Microsoft Ecosystem - Rev2
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
Written by
Holger Imbery
Understanding Microsoft Copilot Licensing - Rev2
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
Written by
Holger Imbery
Understanding Microsoft Power Platform Licensing Rev.7
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Written by
Holger Imbery
Hello, I’m Holger
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.