Cookie Consent by Free Privacy Policy Generator

Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

Search for the blog

Featured

Featured

copilot dynamics365 automation agents multiagent sales customerservice
•

Designing a Multi-Agent System in Copilot Studio for Dynamics 365 Customer Service & Sales

High-volume inbound channels — emails, chats, and calls — drain service and sales teams when most queries are routine. A multi-agent system in Microsoft Copilot Studio can autonomously handle product lookups, quote generation, troubleshooting, and recruiting guidance, escalating only the exceptions to human reps. This article shows you how to architect, deploy, and govern specialized agents that integrate with Dynamics 365 Customer Service and Sales, cutting response times and freeing your teams for high-value work.

Holger Imbery
Written by Holger Imbery

Latest

See all
copilot
•

Choosing Generative AI Solutions - Build Your Own or Use Microsoft Copilot?

In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage in debates over which model is superior. The discourse frequently revolves around terms like “goodGPT” or “better...

Holger Imbery
Written by Holger Imbery
copilot dynamics365 copilotstudio contactcenter
•

The New Voice Capabilities of Copilot Studio - A Comprehensive Overview

This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center and Dynamics 365 Customer Service Premium. Introduction In the rapidly evolving landscape of artificial int...

Holger Imbery
Written by Holger Imbery
dynamics365 contactcenter
•

Enhance Customer Service with Dynamics 365's Integrated Voice Channel

This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice Channel. Dynamics 365 Contact Center or Dynamics 365 Customer Service Premium enhances the capabilities of customer ...

Holger Imbery
Written by Holger Imbery
copilot
•

Unleashing the Power of AI with Copilot in Dynamics 365 Sales

In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you out? Enter Copilot, a feature in Dynamics 365 Sales that’s revolutionizing the way sales teams operate. What...

Holger Imbery
Written by Holger Imbery
copilot
•

Copilot for Dynamics 365 Customer Service - A Comprehensive Guide

Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to provide real-time assistance to customer service agents, enabling them to resolve issues faster, manage cases more...

Holger Imbery
Written by Holger Imbery
copilot
•

Microsoft Copilot - a curated link list

The Microsoft Copilot Family introduces a revolutionary way to interact with technology. It offers a suite of AI-powered tools designed to enhance productivity, inspire creativity, and improve connectivity. Copilot enables both individuals and bus...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

Meet me