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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Featured

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Webchat Playground Tool in Copilot Studio Kit - easy customisation of Copilot webchat UI

The Webchat Playground in the Copilot Studio Kit is a practical utility for customising the user interface of agent webchats. It streamlines the design process by offering a visual editor, live preview, and export capabilities. For developers working with Microsoft Copilot Studio, this tool provides a structured and efficient way to align chat interfaces with organisational branding and accessibility standards.

Holger Imbery
Written by Holger Imbery
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Copilot Studio - voice in customer service - an experimental approach with ACSforMCS

Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.

Holger Imbery
Written by Holger Imbery
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Copilot Studio Kit - you can't improve what you can't measure

Copilot Studio Kit enhances Microsoft Copilot Studio with powerful tools for testing, monitoring, and optimizing AI agents. This solution enables organizations to measure agent performance through automated testing, conversation analytics, and advanced monitoring, allowing data-driven improvements to custom AI solutions. By providing robust quality assurance and governance capabilities, the Kit helps ensure AI agents deliver reliable, high-quality responses while meeting enterprise requirements for scalability and compliance.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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copilot
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Unleashing the Power of AI with Copilot in Dynamics 365 Sales

In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you out? Enter Copilot, a feature in Dynamics 365 Sales that’s revolutionizing the way sales teams operate. What...

Holger Imbery
Written by Holger Imbery
copilot
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Copilot for Dynamics 365 Customer Service - A Comprehensive Guide

Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to provide real-time assistance to customer service agents, enabling them to resolve issues faster, manage cases more...

Holger Imbery
Written by Holger Imbery
copilot
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Microsoft Copilot - a curated link list

The Microsoft Copilot Family introduces a revolutionary way to interact with technology. It offers a suite of AI-powered tools designed to enhance productivity, inspire creativity, and improve connectivity. Copilot enables both individuals and bus...

Holger Imbery
Written by Holger Imbery
dynamics365 customerservice voicebot
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Revolutionizing Customer Service The Power of Copilot Studio Voice Copilots in Dynamics 365

In today’s fast-paced business world, delivering outstanding customer service is essential. Companies need efficient and effective solutions to handle customer inquiries, streamline processes, and improve user experiences. This is where Copilot St...

Holger Imbery
Written by Holger Imbery
dynamics365 customerservice
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Enhancing Customer Connections The Power of Preferred Agent Routing in Dynamics 365 Customer Service

In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for delivering exceptional customer service. This strategic approach fosters a sense of familiarity and personalization by conn...

Holger Imbery
Written by Holger Imbery
copilot
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Enhancing Whiteboard Capabilities with Copilot

Introducing Copilot in Whiteboard - an innovative tool that revolutionizes how you create and collaborate on ideas and projects. Copilot helps you generate new ideas, transform them into visually stunning concepts, organize thoughts into logical c...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me