Contact Center Intelligence one month in: what to prepare before the GA dates
Reflections on Contact Center Intelligence one month after the preview, and what architects should prepare before the general availability dates.
Where Curiosity Meets Practice
Notes from real projects. What worked, what didn't, and why — no marketing spin.
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Agent FinOps in the Microsoft Ecosystem - Rev2
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
Written by
Holger Imbery
Understanding Microsoft Copilot Licensing - Rev2
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
Written by
Holger Imbery
Understanding Microsoft Power Platform Licensing Rev.7
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Written by
Holger Imbery
Meetings and Daily Briefing Skills
Using the Meetings and Daily Briefing skills in Cowork for prep, recap, action items, and a prioritized morning view of your day.
Written by
Holger Imbery
Microsoft IQ: The New Intelligence Layer for Enterprise AI Agents
Microsoft's new 'IQ' layers - Work IQ, Fabric IQ, and Foundry IQ - provide AI agents with deep organizational context across work, data, and knowledge domains. Here's what they are, why they matter for enterprise AI, and how developers can use them to build smarter agents.
Written by
Holger Imbery
Calendar Management and Scheduling Skills
Cowork's Scheduling and Calendar Management skills — finding times, sending invites, reviewing the week, and defending focus time.
Written by
Holger Imbery
The Email Skill in Cowork
Using Cowork's Email skill to triage, draft, and send mail in Outlook end-to-end — with approval prompts before anything leaves your tenant.
Written by
Holger Imbery
Custom Skills in Cowork: Hands-On with SKILL.md
Hands-on custom skills in Cowork — the SKILL.md format, OneDrive layout, a working weekly-report example, and the limits that still apply.
Written by
Holger Imbery
The 13 Built-In Skills of Cowork
Cowork's 13 built-in skills named and scoped — Word, Excel, PowerPoint, PDF, Email, Scheduling, Meetings, Deep Research, and more.
Written by
Holger Imbery
Hello, I’m Holger
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.