Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
On March 31, 2026, Microsoft launched Agent Evaluation in general availability, fundamentally changing how teams validate Copilot agents. This guide explains how Agent Evaluation and the Copilot Studio Kit serve different—but complementary—roles in your quality assurance strategy, and when to use each one.
Azure Local is Microsoft's distributed infrastructure solution that extends Azure capabilities to customer-owned environments. This article provides a comprehensive overview of Azure Local, Foundry Local, and Microsoft 365 Local, their use cases, deployment options, and best practices for IT architects and decision-makers considering on-premises Azure solutions. With an appendix on agentic AI use cases on Azure Local and Foundry Local.
Archived post - content may be outdate Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can br...
Archived post - content may be outdate Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot) Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, ...
Archived post - content may be outdate Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups) Situation You want to use Power Virtual Agent with Dynamics 365 Customer Service, and you are trying to install the ext...
Archived post - content may be outdate The Chitchat of the other kind - ChatGPT in Power Virtual Agents (By now) more weekend fun than a scenario to implement in a production environment. Motivation While working with bots, you must consider t...
Archived post - content may be outdate Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots) This article is the second part of a Kickstarter of two pieces and part of my “Dynamics 365 automation wit...
Archived post - content may be outdate Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat) This article is the first part of a Kickstarter of two pieces and part of my “Dynamics 365 automation with bots/v...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
