Contact Center Intelligence one month in: what to prepare before the GA dates
Reflections on Contact Center Intelligence one month after the preview, and what architects should prepare before the general availability dates.
Where Curiosity Meets Practice
Notes from real projects. What worked, what didn't, and why — no marketing spin.
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Agent FinOps in the Microsoft Ecosystem - Rev2
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
Written by
Holger Imbery
Understanding Microsoft Copilot Licensing - Rev2
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
Written by
Holger Imbery
Understanding Microsoft Power Platform Licensing Rev.7
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Written by
Holger Imbery
Copilot Managed Runtime: The Runtime Becomes the Governance Boundary
Microsoft now hosts the code that Copilot and other AI tools build. For architects, that moves governance from the build tool to the runtime. Here is what that changes, what it does not solve, and what to design before the first AI-built app goes viral.
Written by
Holger Imbery
Agents With Their Own Accounts: What Changes When Copilot Studio Agents Stop Borrowing Your Identity
Microsoft's October 15, 2026 announcement gives Copilot Studio agents their own accounts, shared business process memory, and triggers. I argue that organizations should treat each agent like a service account with a job description and decide early which agents they want to own.
Written by
Holger Imbery
Prompt Libraries Are Reusable Text - Skills Are Reusable Expertise
Custom skills replace the prompt library as the way organizations package know-how in Microsoft 365 Copilot. Here is what a skill actually is, why it beats a prompt, and why Agent Builder is enough for most of them - no Copilot Studio required.
Written by
Holger Imbery
Long-Running Business Processes in Copilot Studio: State Tables, Agent Flows and Multi-Agent Orchestration
Building long-running business processes in Copilot Studio using standard harness, state tables, agent flows, and multi-agent orchestration. Boring but effective and save
Written by
Holger Imbery
Multi-Agent Orchestration in Copilot Studio - Pick the Harness First
Child agents, connected agents, A2A, MCP, and the new skills: which of them exist in which harness, why, and how I decide before a single agent gets built.
Written by
Holger Imbery
Workflows in the Copilot Studio: What the Agent Node Actually Changes
The new workflows experience: Here is what the agent node does, where it belongs in a build, and the boundaries I now check before I ship one.
Written by
Holger Imbery
Hello, I’m Holger
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.