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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Designing a Multi-Agent System in Copilot Studio for Dynamics 365 Customer Service & Sales

High-volume inbound channels — emails, chats, and calls — drain service and sales teams when most queries are routine. A multi-agent system in Microsoft Copilot Studio can autonomously handle product lookups, quote generation, troubleshooting, and recruiting guidance, escalating only the exceptions to human reps. This article shows you how to architect, deploy, and govern specialized agents that integrate with Dynamics 365 Customer Service and Sales, cutting response times and freeing your teams for high-value work.

Holger Imbery
Written by Holger Imbery

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Microsoft First‑Party Autonomous Agents for Dynamics 365 Customer Service and Sales

Technical overview and configuration guide for Microsoft first‑party autonomous agents for Dynamics 365 Customer Service, Contact Center, and Sales, including purpose, scope, expected outcomes, prerequisites, enablement steps, key configuration choices, and guardrails.

Holger Imbery
Written by Holger Imbery
copilotstudio governance agents
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Practical Governance for Microsoft Copilot Studio and the Power Platform

Practical strategies for IT and business managers to implement effective governance frameworks that balance innovation with security in Microsoft Copilot Studio and the Power Platform.

Holger Imbery
Written by Holger Imbery
copilotstudio sap agents
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Integrating SAP with Copilot Studio Agents - Why it Matters, What to Build, and How to Deliver

This article explores how to integrate SAP systems with Microsoft Copilot Studio Agents, enabling AI-driven interactions and workflows within enterprise environments. It covers architecture, use cases, and best practices for leveraging SAP data in AI agents.

Holger Imbery
Written by Holger Imbery
copilotstudio aifoundry agents
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Microsoft Agent Framework - The open‑source engine for agentic AI — why it matters for businesses, low‑code makers, and pro‑code developers

Microsoft has open‑sourced Agent Framework, a unified SDK and runtime for building, orchestrating, and operating multi‑agent AI systems across Python and .NET, with open standards (MCP, A2A, OpenAPI), graph‑based workflows, observability via OpenTelemetry, and enterprise‑grade durability and governance. It consolidates the strengths of Semantic Kernel and AutoGen, enabling teams to prototype locally and then ship to Azure AI Foundry Agent Service, where agents are surfaced across Microsoft 365 endpoints—without the need to rewrite code.

Holger Imbery
Written by Holger Imbery
copilotstudio powerautomate cloudflow automation autonomousagents agents
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Power Automate and Copilot Studio Autonomous Agents - Choosing the Right Tool for Your Automation Needs

A detailed comparison of Microsoft Power Automate and Copilot Studio autonomous agents, highlighting their differences, use cases, licensing, and implementation patterns to help you decide when to use each product individually or in combination.

Holger Imbery
Written by Holger Imbery
copilotstudio aifoundry
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Triggering the Backend - Integrating Azure AI Foundry with Microsoft Copilot Studio

Exploring the integration of Azure AI Foundry models into Microsoft Copilot Studio for enhanced custom agent capabilities.

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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