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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Power Automate and Copilot Studio Autonomous Agents - Choosing the Right Tool for Your Automation Needs

A detailed comparison of Microsoft Power Automate and Copilot Studio autonomous agents, highlighting their differences, use cases, licensing, and implementation patterns to help you decide when to use each product individually or in combination.

Triggering the Backend - Integrating Azure AI Foundry with Microsoft Copilot Studio

Exploring the integration of Azure AI Foundry models into Microsoft Copilot Studio for enhanced custom agent capabilities.

Choosing Between Microsoft Copilot Studio and Azure AI Foundry - A Comprehensive Guide

A detailed comparison of Microsoft Copilot Studio and Azure AI Foundry, highlighting their strengths, ideal use cases, and how they can be combined for powerful AI solutions.

The Chitchat of the other kind - ChatGPT in Power Virtual Agents

The Chitchat of the other kind - ChatGPT in Power Virtual Agents (By now) more weekend fun than a scenario to implement in a production environment. Motivation While working with bots, you must consider two points, how to present the answer and...

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots)

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots) This article is the second part of a Kickstarter of two pieces and part of my “Dynamics 365 automation with bots/voice bots 101” series. In this ...

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat)

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat) This article is the first part of a Kickstarter of two pieces and part of my “Dynamics 365 automation with bots/voice bots 101” series; in this article a...

Power Virtual Agents - a low-code platform for conversational assistants

Power Virtual Agents - a low-code platform for conversational assistants Power Virtual Agents are part of Microsofts Power Platform and an ideal start for developing conversational (voice-)bots. It is not just another low-code bot platform with ...

Use CRM Data in your Power Virtual Agent Voice Bot

Use CRM data to make automated voice bot conversations more personal and relevant to your customer.

Give your Bots a voice

Give your Bots a voice Enabling your chatbot to use voice on a telephone line is straightforward, and there are several solutions in the market to do so. This guide will focus on a solution called Voice.Ai and Power Virtual Agents as a bot platf...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me