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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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read this blog in your language - lesen Sie diesen Blog in Ihrer Sprache

How to read the blog in your prefered language - Wie lese ich diesen Blog in meiner Sprache

Copilot Studio Extension for VS Code - Enhancing AI Agent Development with an additional code view

Copilot Studio (Preview) is a Visual Studio Code extension developed by Microsoft to streamline creating and managing custom agents within the VS Code environment. By integrating with Microsoft Copilot Studio, this extension lets developers work on AI agent components using VS Code's powerful editing features.

Add User Authentication to Topics

Learn how to add user authentication to specific topics in Microsoft Copilot Studio, enhancing security for sensitive information access.

Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Dynamics 365 Customer Service - escalating to a Teams User

Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and...

Dynamics 365 Customer Service Voice Channel

Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can bring your SIP-Trunk via Azure Communicati...

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot) Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, with your new self-service voice bot fac...

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups) Situation You want to use Power Virtual Agent with Dynamics 365 Customer Service, and you are trying to install the extensions to activate variables and action...

The Chitchat of the other kind - ChatGPT in Power Virtual Agents

The Chitchat of the other kind - ChatGPT in Power Virtual Agents (By now) more weekend fun than a scenario to implement in a production environment. Motivation While working with bots, you must consider two points, how to present the answer and...

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots)

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots) This article is the second part of a Kickstarter of two pieces and part of my “Dynamics 365 automation with bots/voice bots 101” series. In this ...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me