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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

Featured

Featured

Testing Copilot Studio Agents: Copilot Studio Kit vs. Agent Evaluation (Preview)

Choosing the right testing tool for your Copilot Studio agents: A detailed comparison of Copilot Studio Kit and Agent Evaluation (preview) to help you decide when to use each tool for optimal agent quality.

Microsoft Frontier Agents: A Deep Technical Overview

An in-depth exploration of Microsoft Frontier Agents, their architecture, capabilities, and impact on enterprise AI transformation.

Ship Copilot Studio Agents with Confidence: Master Automated Testing with the Copilot Studio Kit

Master automated testing for Copilot Studio agents with the Copilot Studio Kit. Learn Phase-4 testing practices, multi-turn validation, compliance checks, and how to integrate tests into Power Platform pipelines for enterprise-grade deployments.

Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Transform Your Sales Operations - Integrate Salesforce with Copilot for Microsoft 365

Integrating Salesforce with Copilot for Microsoft 365 can revolutionize your sales operations. It automates repetitive tasks, provides real-time insights, and enhances collaboration across your team.

Extending Microsoft 365 Copilot with Copilot Studio with ServiceNow as an example

Extending Copilot for M365 with Copilot Studio gives you the ability to create tailored solutions that meet your specific needs and improve overall efficiency.

Comparison of Copilot Chat and Copilot for Microsoft 365

Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to enhance productivity and streamline workflows, yet they serve different purposes and offer unique functionalities....

Tech Hint - Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft Teams

Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, you can empower your representatives to consult with or transfer voice calls to Microsoft Teams subject matter expe...

Enhance Your Automated Customer Service by Giving Virtual Agents a Face and Personality

In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to move beyond these faceless interactions and embrace virtual agents with a face that exhibit human-like behavior. V...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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