Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
Learn how to connect the Outlook Model Context Protocol (MCP) server with Microsoft Copilot Studio agents to enable intelligent, email-driven automation workflows without writing code. This article covers configuration steps, available email operations, and a complete example of an autonomous agent handling order status inquiries.
Practical strategies for IT and business managers to implement effective governance frameworks that balance innovation with security in Microsoft Copilot Studio and the Power Platform.
This article explores how to integrate SAP systems with Microsoft Copilot Studio Agents, enabling AI-driven interactions and workflows within enterprise environments. It covers architecture, use cases, and best practices for leveraging SAP data in AI agents.
Please find an updated version of this document here. Copilot Studio is a dynamic platform that enhances the creative process and is a robust tool for developing custom copilots. It uniquely enables the extension of existing copilots, such as Cop...
After thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic decision to embark on constructing a bespoke chatbot. This decision is rooted in the desire to harness the capabili...
In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage in debates over which model is superior. The discourse frequently revolves around terms like “goodGPT” or “better...
This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center and Dynamics 365 Customer Service Premium. Introduction In the rapidly evolving landscape of artificial int...
This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice Channel. Dynamics 365 Contact Center or Dynamics 365 Customer Service Premium enhances the capabilities of customer ...
In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you out? Enter Copilot, a feature in Dynamics 365 Sales that’s revolutionizing the way sales teams operate. What...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.
