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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Copilot Control System - Governing and Administering Copilot and AI Agents

The Copilot control system is an enterprise governance framework for managing AI assistants at scale. It provides comprehensive tools for securing AI data, administering copilots and agents, and measuring business impact. With this unified control system, organizations can confidently deploy Microsoft Copilot while maintaining compliance with security standards, managing permissions, and tracking adoption metrics. This article explores how different stakeholders—from IT admins to business leaders—use the control system to enable responsible AI innovation while mitigating risks

Holger Imbery
Written by Holger Imbery
copilotstudio autonomousagents
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Autonomous Agents - The Future of Automation

Autonomous agents transform enterprise automation by combining AI-driven intelligence with real-time adaptability. Unlike traditional automation, these systems can perceive, decide, and act independently, continuously learning from data to optimize processes. This article explores how technologies like Microsoft's Copilot Studio are leading this evolution and why implementing autonomous agents is becoming a strategic imperative for forward-thinking organizations.

Holger Imbery
Written by Holger Imbery
copilotstudio agenticai autonomousagents
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Agentic AI and Microsoft’s Autonomous Agents - An In-Depth Comparison

A comprehensive analysis of agentic AI and Microsoft's autonomous agents, exploring their unique features, use cases, and technological underpinnings.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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Microsoft 365 (graph-grounded) Chat Prompts

Writing good prompts can be straightforward, but following specific rules is essential. Please refer to an article on this blog about crafting effective prompts, and remember: iterate, iterate, and iterate. When communicating with Copilot, you ca...

Holger Imbery
Written by Holger Imbery
copilot
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The Evolution of Interaction - An Essay on Copilot (graph grounded) Chat

In technological advancements, the emergence of AI-driven chat interfaces represents a significant leap forward in human-computer interaction. Among these, Microsoft Copilot (graph grounded )Chat stands out as a prime example of how artificial int...

Holger Imbery
Written by Holger Imbery
prompts copilot
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Unlocking Productivity and Creativity - Harnessing the Power of Microsoft 365 Copilot with good prompts

With Microsoft 365 Copilot, you can boost your productivity and creativity with the help of an AI assistant. It leverages LLMs, an artificial intelligence algorithm that applies deep learning methods and large data sets to comprehend, condense, an...

Holger Imbery
Written by Holger Imbery
customerservice roadmap dynamics365 copilotstudio
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Future Improvements for CoPilot Studio Voicebots - A Roadmap Update

Voice bots, also known as voice-based virtual assistants, are revolutionizing customer service by offering a range of benefits that enhance the customer experience and operational efficiency. In the fast-paced world of customer service, voice bot...

Holger Imbery
Written by Holger Imbery
customerservice salesforce dynamics365 servicenow genesys copilotstudio
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How Human Handover in Chatbots Improves Customer Service

Chatbots are increasingly popular and effective for automating customer service and offering immediate responses to common inquiries. However, chatbots aren’t flawless and may struggle with complex or sensitive issues requiring human intervention....

Holger Imbery
Written by Holger Imbery
customerservice dynamics365 copilotstudio
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Add a Copilot Studio Bot to Dynamics 365 Customer Service for Improved Assistance

Omnichannel for Customer Service augments the functionality of Dynamics 365 Customer Service Enterprise by offering many features. These features empower organizations to establish immediate and interactive communication with their clientele via d...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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