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Technical overview and configuration guide for additional Microsoft first‑party autonomous agents for Dynamics 365 Sales and Service, including purpose, scope, expected outcomes, prerequisites, enablement steps, key configuration choices, and guardrails.
Technical overview and configuration guide for Microsoft first‑party autonomous agents for Dynamics 365 Customer Service, Contact Center, and Sales, including purpose, scope, expected outcomes, prerequisites, enablement steps, key configuration choices, and guardrails.
Practical strategies for IT and business managers to implement effective governance frameworks that balance innovation with security in Microsoft Copilot Studio and the Power Platform.
This article explores how to integrate SAP systems with Microsoft Copilot Studio Agents, enabling AI-driven interactions and workflows within enterprise environments. It covers architecture, use cases, and best practices for leveraging SAP data in AI agents.
Learn how to integrate AI Builder prompts into Microsoft Copilot Studio agents to enhance workflows and productivity.
The Model Context Protocol (MCP) is an open protocol designed to standardize how applications provide context to large language models (LLMs). It enables seamless connections to data sources and tools through a client-server architecture, offering features like pre-built integrations, flexibility, security, extensibility, and interoperability.
AI is revolutionizing customer service, offering solutions that enhance efficiency, reduce costs, and improve customer satisfaction. Microsoft's innovative AI-driven tools like Microsoft Copilot, Microsoft Agents, Dynamics 365 Customer Service, and Dynamics 365 Contact Center are transforming customer service operations. This article explores how AI accelerates customer service and empowers agents.
Microsoft's AI Accelerator for Sales is a groundbreaking initiative designed to revolutionize sales processes through AI-driven tools and intelligent agents. As a sales manager or business executive, you'll discover how this program can enhance productivity, streamline operations, and drive profitability. Learn from the success stories of industry leaders like Lenovo and Lexmark and find out how your organization can benefit from adopting these cutting-edge AI solutions.
An article tailored for business leaders, IT professionals, and developers keen on leveraging AI to enhance their operations. Whether you're a seasoned developer looking to explore new tools or a business leader aiming to streamline processes, this guide will provide valuable insights into creating autonomous agents using Microsoft Copilot Studio.
explore how to create an intelligent agent for Microsoft Copilot Chat using SharePoint as a knowledge source. By leveraging SharePoint's robust document management capabilities, you can enhance information retrieval, automate responses, and improve overall efficiency in your organization.
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.
