Notes from real projects. What worked, what didn't, and why — no marketing spin.
Copilot Studio now has three harnesses, and the new Customer Conversation harness is built for voice and chat with customers. What it means for architecture, memory, biometrics, escalation, cost, and governance.
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Attaching files and grounding Cowork with work context — supported file types, size limits, and the patterns that improve output quality.
Cowork's control surface — per-action approvals with risk indicators, pause/resume, the Tasks view, and scheduled prompts.
Enterprise Search and Deep Research in Cowork, including the Researcher agent with Critique and its measurable quality lift on DRACO.
Cowork's document skills — Word, Excel, PowerPoint, and PDF — with working prompts and the cross-skill chains that deliver finished files.
Using the Meetings and Daily Briefing skills in Cowork for prep, recap, action items, and a prioritized morning view of your day.
Microsoft's new 'IQ' layers - Work IQ, Fabric IQ, and Foundry IQ - provide AI agents with deep organizational context across work, data, and knowledge domains. Here's what they are, why they matter for enterprise AI, and how developers can use them to build smarter agents.
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.
