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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Designing a Multi-Agent System in Copilot Studio for Dynamics 365 Customer Service & Sales

High-volume inbound channels — emails, chats, and calls — drain service and sales teams when most queries are routine. A multi-agent system in Microsoft Copilot Studio can autonomously handle product lookups, quote generation, troubleshooting, and recruiting guidance, escalating only the exceptions to human reps. This article shows you how to architect, deploy, and govern specialized agents that integrate with Dynamics 365 Customer Service and Sales, cutting response times and freeing your teams for high-value work.

Holger Imbery
Written by Holger Imbery

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Measuring for Improvement - Capturing Telemetry in Microsoft Copilot Studio with Azure Application Insights

Learn how to effectively capture and analyze telemetry data in Microsoft Copilot Studio using Azure Application Insights.

Holger Imbery
Written by Holger Imbery
copilotstudio
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Empowering AI Agents with Deep Reasoning in Microsoft Copilot Studio

Microsoft Copilot Studio's new deep reasoning models significantly advance AI agent capabilities, enabling complex problem-solving, logical analysis, and multi-step decision-making. This feature empowers organizations to build virtual agents that can analyze unstructured data, make contextual recommendations, and support sophisticated business processes—all while maintaining accuracy and thoughtful analysis. Learn how deep reasoning models are transforming AI agents from simple Q&A tools into powerful decision-support systems for business intelligence, operations, education, and customer support.

Holger Imbery
Written by Holger Imbery
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Creating Conversational AI with Microsoft Fabric Data Agents and Azure AI Agents

Learn how to build conversational AI applications using Microsoft Fabric Data Agents and Azure AI Agents.

Holger Imbery
Written by Holger Imbery
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Implementing Copilot Studio Agent flows

Agent flows are a powerful way to automate repetitive tasks and integrate your apps and services. These intelligent automation workflows can be triggered manually, by other automated events or agents, or based on a schedule, providing flexible options for process automation. By leveraging agent flows, organizations can streamline operations, reduce manual intervention, and ensure consistent execution of business processes.

Holger Imbery
Written by Holger Imbery
copilotstudio pay-as-you-go agentflow azure subscription
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Implementing Pay-As-You-Go Payment for Copilot Studio Agents and Agent Flows

This article explores the implementation of a pay-as-you-go (PAYG) payment model for Copilot Studio agents and agent flows, highlighting its economic advantages, practical setup guidance, and monitoring strategies. By adopting the PAYG model, organizations can optimize resource allocation, reduce upfront costs, and maintain operational continuity while leveraging advanced AI capabilities.

Holger Imbery
Written by Holger Imbery
copilotstudio aibuilder
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Integrating AI Builder Prompts into a Copilot Studio Agent

Learn how to integrate AI Builder prompts into Microsoft Copilot Studio agents to enhance workflows and productivity.

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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