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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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copilotstudio agentflows automation powerautomate
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Implementing Copilot Studio Agent flows

Agent flows are a powerful way to automate repetitive tasks and integrate your apps and services. These intelligent automation workflows can be triggered manually, by other automated events or agents, or based on a schedule, providing flexible options for process automation. By leveraging agent flows, organizations can streamline operations, reduce manual intervention, and ensure consistent execution of business processes.

Holger Imbery
Written by Holger Imbery
copilotstudio pay-as-you-go copilotstudioagentflow azure subscription
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Implementing Pay-As-You-Go Payment for Copilot Studio Agents and Agent Flows

This article explores the implementation of a pay-as-you-go (PAYG) payment model for Copilot Studio agents and agent flows, highlighting its economic advantages, practical setup guidance, and monitoring strategies. By adopting the PAYG model, organizations can optimize resource allocation, reduce upfront costs, and maintain operational continuity while leveraging advanced AI capabilities.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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copilot
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Unleashing the Power of AI with Copilot in Dynamics 365 Sales

In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you out? Enter Copilot, a feature in Dynamics 365 Sales that’s revolutionizing the way sales teams operate. What...

Holger Imbery
Written by Holger Imbery
copilot
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Copilot for Dynamics 365 Customer Service - A Comprehensive Guide

Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to provide real-time assistance to customer service agents, enabling them to resolve issues faster, manage cases more...

Holger Imbery
Written by Holger Imbery
copilot
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Microsoft Copilot - a curated link list

The Microsoft Copilot Family introduces a revolutionary way to interact with technology. It offers a suite of AI-powered tools designed to enhance productivity, inspire creativity, and improve connectivity. Copilot enables both individuals and bus...

Holger Imbery
Written by Holger Imbery
dynamics365 customerservice voicebot
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Revolutionizing Customer Service The Power of Copilot Studio Voice Copilots in Dynamics 365

In today’s fast-paced business world, delivering outstanding customer service is essential. Companies need efficient and effective solutions to handle customer inquiries, streamline processes, and improve user experiences. This is where Copilot St...

Holger Imbery
Written by Holger Imbery
dynamics365 customerservice
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Enhancing Customer Connections The Power of Preferred Agent Routing in Dynamics 365 Customer Service

In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for delivering exceptional customer service. This strategic approach fosters a sense of familiarity and personalization by conn...

Holger Imbery
Written by Holger Imbery
copilot
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Enhancing Whiteboard Capabilities with Copilot

Introducing Copilot in Whiteboard - an innovative tool that revolutionizes how you create and collaborate on ideas and projects. Copilot helps you generate new ideas, transform them into visually stunning concepts, organize thoughts into logical c...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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