Contact Center Intelligence one month in: what to prepare before the GA dates
Reflections on Contact Center Intelligence one month after the preview, and what architects should prepare before the general availability dates.
Where Curiosity Meets Practice
Notes from real projects. What worked, what didn't, and why — no marketing spin.
Search for the blog
Featured
Featured
Agent FinOps in the Microsoft Ecosystem - Rev2
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
Written by
Holger Imbery
Understanding Microsoft Copilot Licensing - Rev2
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
Written by
Holger Imbery
Understanding Microsoft Power Platform Licensing Rev.7
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Written by
Holger Imbery
Multi-Agent Orchestration with Copilot Studio — Part 1: Foundations
A long-form, end-to-end foundation for building multi-agent systems in Microsoft Copilot Studio — when to split, the five surfaces, four patterns, and the two open standards (MCP and A2A) that make the whole thing composable.
Written by
Holger Imbery
Teams Phone Agent and Custom Voice Agents in Copilot Studio: A Practitioner's Guide
How Teams Phone Agent's out-of-the-box voice experience and custom Copilot Studio voice agents bring conversational AI to Microsoft Teams Phone — capabilities, call-flow design, setup, gating, and consumption billing in the Frontier preview.
Written by
Holger Imbery
Power Platform Governance: A Practitioner's Reference (Part 2)
Part 2 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — Copilot Studio governance, agent authentication, ALM and pipelines, solution checker, licensing, and change management.
Written by
Holger Imbery
Power Platform Governance: A Practitioner's Reference (Part 1)
Part 1 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — environment strategy, the default environment, Managed Environments, environment groups, DLP, tenant isolation, identity, and monitoring.
Written by
Holger Imbery
Microsoft Agent 365: The Control Plane for AI Agents Is Now Generally Available
Microsoft Agent 365 reached general availability on 1 May 2026. Here is what the service is, why it matters for organizations already using Microsoft 365 Copilot, what changes operationally, and how to take the first steps after acquiring a license.
Written by
Holger Imbery
What Is Next: E7, Agent 365, and the Researcher
Where Cowork fits in Microsoft's broader agent strategy — M365 E7, Agent 365, the Researcher with Critique, and what to plan for next.
Written by
Holger Imbery
Hello, I’m Holger
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.