Notes from real projects. What worked, what didn't, and why — no marketing spin.
Copilot Studio now has three harnesses, and the new Customer Conversation harness is built for voice and chat with customers. What it means for architecture, memory, biometrics, escalation, cost, and governance.
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Part 2 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — Copilot Studio governance, agent authentication, ALM and pipelines, solution checker, licensing, and change management.
Part 1 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — environment strategy, the default environment, Managed Environments, environment groups, DLP, tenant isolation, identity, and monitoring.
Microsoft Agent 365 reached general availability on 1 May 2026. Here is what the service is, why it matters for organizations already using Microsoft 365 Copilot, what changes operationally, and how to take the first steps after acquiring a license.
Where Cowork fits in Microsoft's broader agent strategy — M365 E7, Agent 365, the Researcher with Critique, and what to plan for next.
A frequent question around Microsoft Copilot Studio is: 'How does billing actually work, and where can I see what my agents consume?' The short answer is: Copilot Studio billing is usage-based and fully transparent through the built‑in Analytics experience.
The honest list of what Cowork cannot do today — by design or by current state — so you can plan rollouts without mid-pilot surprises.
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.
