Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
Choosing the right testing tool for your Copilot Studio agents: A detailed comparison of Copilot Studio Kit and Agent Evaluation (preview) to help you decide when to use each tool for optimal agent quality.
An in-depth exploration of Microsoft Frontier Agents, their architecture, capabilities, and impact on enterprise AI transformation.
Master automated testing for Copilot Studio agents with the Copilot Studio Kit. Learn Phase-4 testing practices, multi-turn validation, compliance checks, and how to integrate tests into Power Platform pipelines for enterprise-grade deployments.
Archived post - content may be outdate Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist ...
Archived post - content may be outdate Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can br...
Archived post - content may be outdate Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot) Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, ...
Archived post - content may be outdate Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups) Situation You want to use Power Virtual Agent with Dynamics 365 Customer Service, and you are trying to install the ext...
Archived post - content may be outdate The Chitchat of the other kind - ChatGPT in Power Virtual Agents (By now) more weekend fun than a scenario to implement in a production environment. Motivation While working with bots, you must consider t...
Archived post - content may be outdate Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots) This article is the second part of a Kickstarter of two pieces and part of my “Dynamics 365 automation wit...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
