Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
On March 31, 2026, Microsoft launched Agent Evaluation in general availability, fundamentally changing how teams validate Copilot agents. This guide explains how Agent Evaluation and the Copilot Studio Kit serve different—but complementary—roles in your quality assurance strategy, and when to use each one.
Azure Local is Microsoft's distributed infrastructure solution that extends Azure capabilities to customer-owned environments. This article provides a comprehensive overview of Azure Local, Foundry Local, and Microsoft 365 Local, their use cases, deployment options, and best practices for IT architects and decision-makers considering on-premises Azure solutions. With an appendix on agentic AI use cases on Azure Local and Foundry Local.
Archived post - content may be outdate Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge ba...
Archived post - content may be outdate Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed li...
Archived post - content may be outdate Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transc...
Archived post - content may be outdate Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibili...
Archived post - content may be outdate personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their a...
Archived post - content may be outdate Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist ...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
