Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
Choosing the right testing tool for your Copilot Studio agents: A detailed comparison of Copilot Studio Kit and Agent Evaluation (preview) to help you decide when to use each tool for optimal agent quality.
An in-depth exploration of Microsoft Frontier Agents, their architecture, capabilities, and impact on enterprise AI transformation.
Master automated testing for Copilot Studio agents with the Copilot Studio Kit. Learn Phase-4 testing practices, multi-turn validation, compliance checks, and how to integrate tests into Power Platform pipelines for enterprise-grade deployments.
Archived post - content may be outdate Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for. To ensure that users have access to ...
Archived post - content may be outdate Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge ba...
Archived post - content may be outdate Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed li...
Archived post - content may be outdate Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transc...
Archived post - content may be outdate Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibili...
Archived post - content may be outdate personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their a...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
