Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
Learn how to connect the Outlook Model Context Protocol (MCP) server with Microsoft Copilot Studio agents to enable intelligent, email-driven automation workflows without writing code. This article covers configuration steps, available email operations, and a complete example of an autonomous agent handling order status inquiries.
Practical strategies for IT and business managers to implement effective governance frameworks that balance innovation with security in Microsoft Copilot Studio and the Power Platform.
This article explores how to integrate SAP systems with Microsoft Copilot Studio Agents, enabling AI-driven interactions and workflows within enterprise environments. It covers architecture, use cases, and best practices for leveraging SAP data in AI agents.
Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibility of configuring call recording and cal...
personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their automated self-service platform knows any...
Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and...
Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can bring your SIP-Trunk via Azure Communicati...
Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot) Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, with your new self-service voice bot fac...
Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups) Situation You want to use Power Virtual Agent with Dynamics 365 Customer Service, and you are trying to install the extensions to activate variables and action...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.
