Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
What I have learned running Copilot Cowork in real tenants: how to enable it (including the EU data-boundary decision), what the skills actually do, where the limits bite, and what is coming.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Chatbots are increasingly popular and effective for automating customer service and offering immediate responses to common inquiries....
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Omnichannel for Customer Service augments the functionality of Dynamics 365 Customer Service Enterprise by offering many features. Th...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. In the realm of artificia...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Introduction In the digi...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Motivation In the digita...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Integrating a Microsoft C...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
