Cookie Consent by Free Privacy Policy Generator

Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

Search for the blog

Featured

Featured

•

Webchat Playground Tool in Copilot Studio Kit - easy customisation of Copilot webchat UI

The Webchat Playground in the Copilot Studio Kit is a practical utility for customising the user interface of agent webchats. It streamlines the design process by offering a visual editor, live preview, and export capabilities. For developers working with Microsoft Copilot Studio, this tool provides a structured and efficient way to align chat interfaces with organisational branding and accessibility standards.

Holger Imbery
Written by Holger Imbery
•

Copilot Studio - voice in customer service - an experimental approach with ACSforMCS

Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.

Holger Imbery
Written by Holger Imbery
•

Copilot Studio Kit - you can't improve what you can't measure

Copilot Studio Kit enhances Microsoft Copilot Studio with powerful tools for testing, monitoring, and optimizing AI agents. This solution enables organizations to measure agent performance through automated testing, conversation analytics, and advanced monitoring, allowing data-driven improvements to custom AI solutions. By providing robust quality assurance and governance capabilities, the Kit helps ensure AI agents deliver reliable, high-quality responses while meeting enterprise requirements for scalability and compliance.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
•

Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

Latest

See all
archive
•

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups) Situation You want to use Power Virtual Agent with Dynamics 365 Customer Service, and you are trying to install the extensions to activate variables and action...

Holger Imbery
Written by Holger Imbery
archive
•

The Chitchat of the other kind - ChatGPT in Power Virtual Agents

The Chitchat of the other kind - ChatGPT in Power Virtual Agents (By now) more weekend fun than a scenario to implement in a production environment. Motivation While working with bots, you must consider two points, how to present the answer and...

Holger Imbery
Written by Holger Imbery
archive
•

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots)

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots) This article is the second part of a Kickstarter of two pieces and part of my “Dynamics 365 automation with bots/voice bots 101” series. In this ...

Holger Imbery
Written by Holger Imbery
archive
•

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat)

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat) This article is the first part of a Kickstarter of two pieces and part of my “Dynamics 365 automation with bots/voice bots 101” series; in this article a...

Holger Imbery
Written by Holger Imbery
archive
•

Power Virtual Agents - a low-code platform for conversational assistants

Power Virtual Agents - a low-code platform for conversational assistants Power Virtual Agents are part of Microsofts Power Platform and an ideal start for developing conversational (voice-)bots. It is not just another low-code bot platform with ...

Holger Imbery
Written by Holger Imbery
archive
•

Use CRM Data in your Power Virtual Agent Voice Bot

Use CRM data to make automated voice bot conversations more personal and relevant to your customer.

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me