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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Microsoft Agent Framework - The open‑source engine for agentic AI — why it matters for businesses, low‑code makers, and pro‑code developers

Microsoft has open‑sourced Agent Framework, a unified SDK and runtime for building, orchestrating, and operating multi‑agent AI systems across Python and .NET, with open standards (MCP, A2A, OpenAPI), graph‑based workflows, observability via OpenTelemetry, and enterprise‑grade durability and governance. It consolidates the strengths of Semantic Kernel and AutoGen, enabling teams to prototype locally and then ship to Azure AI Foundry Agent Service, where agents are surfaced across Microsoft 365 endpoints—without the need to rewrite code.

Holger Imbery
Written by Holger Imbery
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Power Automate and Copilot Studio Autonomous Agents - Choosing the Right Tool for Your Automation Needs

A detailed comparison of Microsoft Power Automate and Copilot Studio autonomous agents, highlighting their differences, use cases, licensing, and implementation patterns to help you decide when to use each product individually or in combination.

Holger Imbery
Written by Holger Imbery
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Triggering the Backend - Integrating Azure AI Foundry with Microsoft Copilot Studio

Exploring the integration of Azure AI Foundry models into Microsoft Copilot Studio for enhanced custom agent capabilities.

Holger Imbery
Written by Holger Imbery
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Choosing Between Microsoft Copilot Studio and Azure AI Foundry - A Comprehensive Guide

A detailed comparison of Microsoft Copilot Studio and Azure AI Foundry, highlighting their strengths, ideal use cases, and how they can be combined for powerful AI solutions.

Holger Imbery
Written by Holger Imbery

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Dynamics 365 Customer service: Realtime translation to break barriers in text chats.

Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transcripts to be displayed. Motivation ...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 customer service - configure call recording and transcription for voice bots and agent dialogues

Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibility of configuring call recording and cal...

Holger Imbery
Written by Holger Imbery
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personalized customer experience with voice bots and Dynamics 365 Customer Service

personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their automated self-service platform knows any...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service - escalating to a Teams User

Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service Voice Channel

Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can bring your SIP-Trunk via Azure Communicati...

Holger Imbery
Written by Holger Imbery
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Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot) Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, with your new self-service voice bot fac...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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