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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Prioritize Hot Leads with AI - Connect to Dynamics 365 Sales Using Model Context Protocol

Learn how to leverage Model Context Protocol (MCP) to connect AI agents with Dynamics 365 Sales for automated lead prioritization, improving sales efficiency, and pipeline quality.

Bring Your Own Model (BYOM) to Microsoft Copilot Studio — A Practical, No‑Code Guide

Unlock the power of specialized AI models in Microsoft Copilot Studio with a omplete Bring Your Own Model (BYOM) guide! Connect GPT-4.5, Llama, or your fine-tuned models directly into agents—no coding required. From setup to governance, learn how to build domain-specific, compliant AI solutions in just 10-15 minutes.

Integrating Outlook Model Context Protocol (MCP) Server with Copilot Studio Agents

Learn how to connect the Outlook Model Context Protocol (MCP) server with Microsoft Copilot Studio agents to enable intelligent, email-driven automation workflows without writing code. This article covers configuration steps, available email operations, and a complete example of an autonomous agent handling order status inquiries.

Practical Governance for Microsoft Copilot Studio and the Power Platform

Practical strategies for IT and business managers to implement effective governance frameworks that balance innovation with security in Microsoft Copilot Studio and the Power Platform.

Integrating SAP with Copilot Studio Agents - Why it Matters, What to Build, and How to Deliver

This article explores how to integrate SAP systems with Microsoft Copilot Studio Agents, enabling AI-driven interactions and workflows within enterprise environments. It covers architecture, use cases, and best practices for leveraging SAP data in AI agents.

Azure OpenAI Services: Mastering the Art of Text Creation and Modification

Learn how to generate or manipulate text using Azure OpenAI service. This powerful tool provides various models with an easy-to-use and efficient text-in, text-out interface. The model can accurately create a completion that reflects the context o...

Creating Powerful Bots with Power Virtual Agents' Natural Language Understanding and Custom Entities

Power Virtual Agents is a virtual digital assistant SaaS Solution that uses Natural Language Understanding (NLU) to comprehend user intentions. NLU enables the bot to detect trigger phrases and identify entities within a user interaction, from pho...

Azure OpenAI Services: Getting started.

This is a first article of a series on Azure OpenAI Services. This article describes how to start and brings you directly to Azure OpenAI Service Studio. Figure: Azure OpenAI Service Studio Background OpenAI is an artificial intelligence rese...

Power Virtual Agents - Create and Edit with Copilot (preview)

Motivation Imagine you are working on a Power Virtual Agents project and wish for an experienced colleague to consult with and receive guidance from. You are in luck, as the editing canvas will come with an integrated expert on Power Virtual Agen...

Power Virtual Agents - GPT based conversation booster (preview)

Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for. To ensure that users have access to the information they need, the boosted c...

Dynamics 365 Customer service - always an answer to every question

Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. ...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me