Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
Custom skills replace the prompt library as the way organizations package know-how in Microsoft 365 Copilot. Here is what a skill actually is, why it beats a prompt, and why Agent Builder is enough for most of them - no Copilot Studio required.
Building long-running business processes in Copilot Studio using standard harness, state tables, agent flows, and multi-agent orchestration. Boring but effective and save
Child agents, connected agents, A2A, MCP, and the new skills: which of them exist in which harness, why, and how I decide before a single agent gets built.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to enhance productivity and streamline workflows, yet they serve different purposes and offer unique functionalities....
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, y...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to m...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In recent weeks, we’ve gained the ability to collaborate in groups and teams on documents using Copilot. This new feature, Copilot Pa...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In today’s fast-paced digital world, the need for efficient and reliable tools has never been greater. Extending Copilot for Microsof...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. For effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languag...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
