Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
With agents, a single request can fan out into model calls, retrievals, retries, and tool actions that cost far more than the prompt suggests. Here's how I measure, allocate, and govern that full cost — not just the token line — and tie it to outcomes.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
This write-up shows how to build Skills in the new Copilot Studio agent experience. It covers the SKILL.md format, bundling scripts and resources, authoring and uploading, how the orchestrator uses them, and governance. It is separate from the legacy Bot Framework skill.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. For effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languag...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Azure AI Studio emerges as a beacon of innovation in the rapidly evolving landscape of artificial intelligence (AI). Offering a suite...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Please find an updated version of this document here. Copilot Studio is a dynamic platform that enhances the creative process and is...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. After thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic d...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Ce...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
