Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
This article explores how to integrate SAP systems with Microsoft Copilot Studio Agents, enabling AI-driven interactions and workflows within enterprise environments. It covers architecture, use cases, and best practices for leveraging SAP data in AI agents.
Microsoft has open‑sourced Agent Framework, a unified SDK and runtime for building, orchestrating, and operating multi‑agent AI systems across Python and .NET, with open standards (MCP, A2A, OpenAPI), graph‑based workflows, observability via OpenTelemetry, and enterprise‑grade durability and governance. It consolidates the strengths of Semantic Kernel and AutoGen, enabling teams to prototype locally and then ship to Azure AI Foundry Agent Service, where agents are surfaced across Microsoft 365 endpoints—without the need to rewrite code.
A detailed comparison of Microsoft Power Automate and Copilot Studio autonomous agents, highlighting their differences, use cases, licensing, and implementation patterns to help you decide when to use each product individually or in combination.
Exploring the integration of Azure AI Foundry models into Microsoft Copilot Studio for enhanced custom agent capabilities.
A detailed comparison of Microsoft Copilot Studio and Azure AI Foundry, highlighting their strengths, ideal use cases, and how they can be combined for powerful AI solutions.
Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven assistance, agents can swiftly resolve issues, effectively manage cases, and automate routine tasks. This e...
Attending a “Power Virtual Agent in a Day” (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our script to engage participants, we adopted Mi...
You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questions in the appropriate chat widgets. See ...
Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer’s expectations before and after interacting with the service provider. The pre-survey can help identify any potential iss...
Motivation As an escalation point, live chat is a critical aspect of text chatbots, providing a human touch to the interaction. While chatbots can handle basic inquiries, they may lack the capacity to manage complex or emotionally charged situati...
Motivation Two of our “Power Virtual Agents in a Day” guests’ most frequently asked questions can be answered in three distinct ways. Herein, I will discuss the answers to these queries: How can I utilize Power Virtual Agents in a langua...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.
