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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Copilot Studio licensing

Microsoft Copilot Studio offers a flexible licensing model built around Copilot Credits, with pay-as-you-go and subscription options to suit different organizational needs. This comprehensive guide explains how credits are consumed, tracked, and managed across various AI agent activities, helping organizations make informed decisions about their Copilot Studio implementation.

Comparing Copilot Studio Agent Builder and Microsoft Copilot Studio

A technical comparison of Copilot Studio Agent Builder and Microsoft Copilot Studio, highlighting their differences in target users, capabilities, integration options, customization, deployment, and governance.

Webchat Playground Tool in Copilot Studio Kit - easy customisation of Copilot webchat UI

The Webchat Playground in the Copilot Studio Kit is a practical utility for customising the user interface of agent webchats. It streamlines the design process by offering a visual editor, live preview, and export capabilities. For developers working with Microsoft Copilot Studio, this tool provides a structured and efficient way to align chat interfaces with organisational branding and accessibility standards.

Copilot Studio - voice in customer service - an experimental approach with ACSforMCS

Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.

Copilot Studio Kit - you can't improve what you can't measure

Copilot Studio Kit enhances Microsoft Copilot Studio with powerful tools for testing, monitoring, and optimizing AI agents. This solution enables organizations to measure agent performance through automated testing, conversation analytics, and advanced monitoring, allowing data-driven improvements to custom AI solutions. By providing robust quality assurance and governance capabilities, the Kit helps ensure AI agents deliver reliable, high-quality responses while meeting enterprise requirements for scalability and compliance.

Creating Multilingual Chatbots with Power Virtual Agents: 3 Workarounds to Get Started

Motivation Two of our “Power Virtual Agents in a Day” guests’ most frequently asked questions can be answered in three distinct ways. Herein, I will discuss the answers to these queries: How can I utilize Power Virtual Agents in a langua...

Transform your AI assistants with the ability to generate answers, perform actions, and additional features using Microsoft Power Virtual Agents

Bots are handy tools in today’s fast-paced digital world, serving as virtual assistants to help users accomplish various tasks. These bots primarily perform two essential functions: answering user queries or completing actions by calling backend A...

Business Process Automation for Sustainability: Why It Matters

In my previous articles, I focused on the how, and here I will switch the perspective and dig deeper into the why. To bring us to standard wording: Business process automation (BPA)It is defined as automating complex business processes and funct...

Power Virtual Agents and PowerFX: A Sneak Peek

Power Virtual Agents and PowerFX are two powerful tools that can create complex logic for bots to manipulate data. With these tools, you can create bots with more complex logic without the need for extensive development. PowerFx is a low-code lang...

Power Virtual Agents: Find Online Content-Based Topic Suggestions

Power Virtual Agents is a powerful tool that allows users to populate their chatbots with existing web pages or files. With AI-assisted authoring technology, this feature recognizes a webpage’s or online file’s structure and content and segregates...

Bot Framework Composer and Power Virtual Agents: Why It's Time to Make the Switch

Important! This article contains information about features that are currently in preview. It is subject to change and should not be used in production environments. Power Virtual Agents provides early access to these features, enabling custome...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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