Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
Part one of a short, but living series on what Copilot and agents cost. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Extending Copilot for M365 with Copilot Studio gives you the ability to create tailored solutions that meet your specific needs and improve overall efficiency.
Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to enhance productivity and streamline workflows, yet they serve different purposes and offer unique functionalities....
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, y...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to m...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In recent weeks, we’ve gained the ability to collaborate in groups and teams on documents using Copilot. This new feature, Copilot Pa...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In today’s fast-paced digital world, the need for efficient and reliable tools has never been greater. Extending Copilot for Microsof...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
