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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Creating Conversational AI with Microsoft Fabric Data Agents and Azure AI Agents

Learn how to build conversational AI applications using Microsoft Fabric Data Agents and Azure AI Agents.

Implementing Copilot Studio Agent flows

Agent flows are a powerful way to automate repetitive tasks and integrate your apps and services. These intelligent automation workflows can be triggered manually, by other automated events or agents, or based on a schedule, providing flexible options for process automation. By leveraging agent flows, organizations can streamline operations, reduce manual intervention, and ensure consistent execution of business processes.

Implementing Pay-As-You-Go Payment for Copilot Studio Agents and Agent Flows

This article explores the implementation of a pay-as-you-go (PAYG) payment model for Copilot Studio agents and agent flows, highlighting its economic advantages, practical setup guidance, and monitoring strategies. By adopting the PAYG model, organizations can optimize resource allocation, reduce upfront costs, and maintain operational continuity while leveraging advanced AI capabilities.

Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Power Virtual Agents: Use OpenAI GPT-3.5 as a helper for trigger phrases and custom entities

Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed lists in the custom entities, we often get...

Dynamics 365 Customer service: Realtime translation to break barriers in text chats.

Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transcripts to be displayed. Motivation ...

Dynamics 365 customer service - configure call recording and transcription for voice bots and agent dialogues

Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibility of configuring call recording and cal...

personalized customer experience with voice bots and Dynamics 365 Customer Service

personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their automated self-service platform knows any...

Dynamics 365 Customer Service - escalating to a Teams User

Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and...

Dynamics 365 Customer Service Voice Channel

Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can bring your SIP-Trunk via Azure Communicati...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me