Copilot Studio - voice in customer service - an experimental approach with ACSforMCS
Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.

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Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.
Copilot Studio Kit enhances Microsoft Copilot Studio with powerful tools for testing, monitoring, and optimizing AI agents. This solution enables organizations to measure agent performance through automated testing, conversation analytics, and advanced monitoring, allowing data-driven improvements to custom AI solutions. By providing robust quality assurance and governance capabilities, the Kit helps ensure AI agents deliver reliable, high-quality responses while meeting enterprise requirements for scalability and compliance.
a structured approach to building and deploying AI agents
Copilot Studio (Preview) is a Visual Studio Code extension developed by Microsoft to streamline creating and managing custom agents within the VS Code environment. By integrating with Microsoft Copilot Studio, this extension lets developers work on AI agent components using VS Code's powerful editing features.
summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...
Power Virtual Agents and PowerFX are two powerful tools that can create complex logic for bots to manipulate data. With these tools, you can create bots with more complex logic without the need for extensive development. PowerFx is a low-code lang...
Power Virtual Agents is a powerful tool that allows users to populate their chatbots with existing web pages or files. With AI-assisted authoring technology, this feature recognizes a webpage’s or online file’s structure and content and segregates...
Important! This article contains information about features that are currently in preview. It is subject to change and should not be used in production environments. Power Virtual Agents provides early access to these features, enabling custome...
Motivation I do Power Virtual Agents in a Day Workshop with many participants every month. And every month, I get asked one question most of them have: There is Power Virtual Agents as a standalone paid offer and Power Virtual Agents as a combine...
Learn how to generate or manipulate text using Azure OpenAI service. This powerful tool provides various models with an easy-to-use and efficient text-in, text-out interface. The model can accurately create a completion that reflects the context o...
Power Virtual Agents is a virtual digital assistant SaaS Solution that uses Natural Language Understanding (NLU) to comprehend user intentions. NLU enables the bot to detect trigger phrases and identify entities within a user interaction, from pho...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.