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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Copilot Control System - Governing and Administering Copilot and AI Agents

The Copilot control system is an enterprise governance framework for managing AI assistants at scale. It provides comprehensive tools for securing AI data, administering copilots and agents, and measuring business impact. With this unified control system, organizations can confidently deploy Microsoft Copilot while maintaining compliance with security standards, managing permissions, and tracking adoption metrics. This article explores how different stakeholders—from IT admins to business leaders—use the control system to enable responsible AI innovation while mitigating risks

Holger Imbery
Written by Holger Imbery
copilotstudio autonomousagents
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Autonomous Agents - The Future of Automation

Autonomous agents transform enterprise automation by combining AI-driven intelligence with real-time adaptability. Unlike traditional automation, these systems can perceive, decide, and act independently, continuously learning from data to optimize processes. This article explores how technologies like Microsoft's Copilot Studio are leading this evolution and why implementing autonomous agents is becoming a strategic imperative for forward-thinking organizations.

Holger Imbery
Written by Holger Imbery
copilotstudio agenticai autonomousagents
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Agentic AI and Microsoft’s Autonomous Agents - An In-Depth Comparison

A comprehensive analysis of agentic AI and Microsoft's autonomous agents, exploring their unique features, use cases, and technological underpinnings.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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Azure OpenAi services: working with your own data without compromising your intellectual property

Motivation With Azure OpenAI services enhanced by your data, robust language models and Azure Cognitive Search work together to index your data and provide responses following your organization’s policies. This ensures the protection of your inte...

Holger Imbery
Written by Holger Imbery
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Customer Service Automation: The Perfect Duo of Dynamics 365 Customer Service & Power Virtual Agent

Motivation Customer service is a crucial aspect of any business, influencing whether customers will return or opt for a competitor. In today’s world of intense competition and heightened customer expectations, companies must seek ways to improve ...

Holger Imbery
Written by Holger Imbery
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Elevate Your Dynamics 365 Customer Service with the Voice Channel: A Simple Guide

In Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although chat, SMS messages, and social media have become popular channels for customers to seek support f...

Holger Imbery
Written by Holger Imbery
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Generative Answers with Power Virtual Agents

Generative answers within Power Virtual Agents offer a convenient way for your bot to retrieve and display information from various sources, both internal and external. Unlike authored topics, generative answers do not require pre-determined subje...

Holger Imbery
Written by Holger Imbery
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Enhancing Customer Support with Power Virtual Agent Copilot

By harnessing the power of AI large language models, Power Virtual Agents revolutionizes chatbot development, enhancing their utility and significantly minimizing manual authoring and configuration requirements. You can: Create an instan...

Holger Imbery
Written by Holger Imbery
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Enhancing Customer Support with Dynamics 365 Copilot

Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven assistance, agents can swiftly resolve issues, effectively manage cases, and automate routine tasks. This e...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me