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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Copilot Studio licensing

Microsoft Copilot Studio offers a flexible licensing model built around Copilot Credits, with pay-as-you-go and subscription options to suit different organizational needs. This comprehensive guide explains how credits are consumed, tracked, and managed across various AI agent activities, helping organizations make informed decisions about their Copilot Studio implementation.

Comparing Copilot Studio Agent Builder and Microsoft Copilot Studio

A technical comparison of Copilot Studio Agent Builder and Microsoft Copilot Studio, highlighting their differences in target users, capabilities, integration options, customization, deployment, and governance.

Webchat Playground Tool in Copilot Studio Kit - easy customisation of Copilot webchat UI

The Webchat Playground in the Copilot Studio Kit is a practical utility for customising the user interface of agent webchats. It streamlines the design process by offering a visual editor, live preview, and export capabilities. For developers working with Microsoft Copilot Studio, this tool provides a structured and efficient way to align chat interfaces with organisational branding and accessibility standards.

Copilot Studio - voice in customer service - an experimental approach with ACSforMCS

Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.

Copilot Studio Kit - you can't improve what you can't measure

Copilot Studio Kit enhances Microsoft Copilot Studio with powerful tools for testing, monitoring, and optimizing AI agents. This solution enables organizations to measure agent performance through automated testing, conversation analytics, and advanced monitoring, allowing data-driven improvements to custom AI solutions. By providing robust quality assurance and governance capabilities, the Kit helps ensure AI agents deliver reliable, high-quality responses while meeting enterprise requirements for scalability and compliance.

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 6 - digging deeper)

This is the sixth part of a series of articles, part 1 (basics and background & part 2 (preparing your environments) & part 3 (working with solutions) & part 4 (working with pipelines & part 5 (approvals with pipelines) were publis...

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 5 - approval with pipeline)

This is the fifth part of a series of articles, part 1 (basics and background & part 2 (preparing your environments) & part 3 (working with solutions) & part 4 (working with pipelines) were published before. Incorporating an approval ...

Multilingual Magic: Power Virtual Agents / CoPilots for Global Engagement (preview)

Multilingual bots are chatbots capable of communicating with customers in various languages while maintaining all content within a single bot. Often, they can automatically detect the preferred language and respond accordingly, offering customers ...

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 4 - working with pipelines)

This is the fourth part of a series of articles, part 1 (basics and background & part 2 (preparing your environments) & part 3 (working with solutions) were published before. Pipelines in the Power Platform strive to make application life...

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 3 - working with solutions)

This is the third part of a series of articles, part 1 (basics and background & part 2 (preparing your environments) were published before. Solutions are a key feature of Power Platform that allows users to transport apps, bots, and component...

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 2 - environment setup)

This is the second part of a series of articles, part 1 (basics and background) was published before. Reminder: Environment strategy You must establish separate app development and production environments to adhere to application lifecycle manag...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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