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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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copilot dynamics365 automation agents multiagent sales customerservice
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Designing a Multi-Agent System in Copilot Studio for Dynamics 365 Customer Service & Sales

High-volume inbound channels — emails, chats, and calls — drain service and sales teams when most queries are routine. A multi-agent system in Microsoft Copilot Studio can autonomously handle product lookups, quote generation, troubleshooting, and recruiting guidance, escalating only the exceptions to human reps. This article shows you how to architect, deploy, and govern specialized agents that integrate with Dynamics 365 Customer Service and Sales, cutting response times and freeing your teams for high-value work.

Holger Imbery
Written by Holger Imbery

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copilot
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Utilize CoPilot for Microsoft 365 to enhance the effectiveness of your email

Microsoft Copilot for Microsoft 365 is an AI-powered tool that can improve email communication in many ways. Here are some methods to fully utilize Copilot’s capabilities: Contextual Suggestions: Copilot examines your email content and of...

Holger Imbery
Written by Holger Imbery
copilot
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Using Microsoft Copilot in Word

Copilot in Word is a revolutionary tool that uses AI to assist you in writing any document. Whether you need to create a report, a blog post, a resume, or a letter, Copilot in Word can generate relevant and coherent text for you based on your inpu...

Holger Imbery
Written by Holger Imbery
copilot
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Enjoy Copilot's writing assistance anywhere in your browser at no extra charge

Copilot is an intelligent AI assistant that simplifies workflow and increases productivity. It helps you draft, edit, and polish your writing. It provides intelligent suggestions, synonyms, and different ways of expressing your ideas to improve yo...

Holger Imbery
Written by Holger Imbery
copilot
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Microsoft 365 (graph-grounded) Chat Prompts

Writing good prompts can be straightforward, but following specific rules is essential. Please refer to an article on this blog about crafting effective prompts, and remember: iterate, iterate, and iterate. When communicating with Copilot, you ca...

Holger Imbery
Written by Holger Imbery
copilot
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The Evolution of Interaction - An Essay on Copilot (graph grounded) Chat

In technological advancements, the emergence of AI-driven chat interfaces represents a significant leap forward in human-computer interaction. Among these, Microsoft Copilot (graph grounded )Chat stands out as a prime example of how artificial int...

Holger Imbery
Written by Holger Imbery
prompts copilot
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Unlocking Productivity and Creativity - Harnessing the Power of Microsoft 365 Copilot with good prompts

With Microsoft 365 Copilot, you can boost your productivity and creativity with the help of an AI assistant. It leverages LLMs, an artificial intelligence algorithm that applies deep learning methods and large data sets to comprehend, condense, an...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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