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Learn how to connect the Outlook Model Context Protocol (MCP) server with Microsoft Copilot Studio agents to enable intelligent, email-driven automation workflows without writing code. This article covers configuration steps, available email operations, and a complete example of an autonomous agent handling order status inquiries.
Practical strategies for IT and business managers to implement effective governance frameworks that balance innovation with security in Microsoft Copilot Studio and the Power Platform.
This article explores how to integrate SAP systems with Microsoft Copilot Studio Agents, enabling AI-driven interactions and workflows within enterprise environments. It covers architecture, use cases, and best practices for leveraging SAP data in AI agents.
In technological advancements, the emergence of AI-driven chat interfaces represents a significant leap forward in human-computer interaction. Among these, Microsoft Copilot (graph grounded )Chat stands out as a prime example of how artificial int...
With Microsoft 365 Copilot, you can boost your productivity and creativity with the help of an AI assistant. It leverages LLMs, an artificial intelligence algorithm that applies deep learning methods and large data sets to comprehend, condense, an...
Voice bots, also known as voice-based virtual assistants, are revolutionizing customer service by offering a range of benefits that enhance the customer experience and operational efficiency. In the fast-paced world of customer service, voice bot...
Chatbots are increasingly popular and effective for automating customer service and offering immediate responses to common inquiries. However, chatbots aren’t flawless and may struggle with complex or sensitive issues requiring human intervention....
Omnichannel for Customer Service augments the functionality of Dynamics 365 Customer Service Enterprise by offering many features. These features empower organizations to establish immediate and interactive communication with their clientele via d...
In the realm of artificial intelligence (AI), Retrieval-Augmented Generation (RAG) is a groundbreaking approach that enhances the output of large language models (LLMs). It achieves this by referencing a reliable external knowledge base, separate ...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.
