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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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copilotstudio
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Empowering AI Agents with Deep Reasoning in Microsoft Copilot Studio

Microsoft Copilot Studio's new deep reasoning models significantly advance AI agent capabilities, enabling complex problem-solving, logical analysis, and multi-step decision-making. This feature empowers organizations to build virtual agents that can analyze unstructured data, make contextual recommendations, and support sophisticated business processes—all while maintaining accuracy and thoughtful analysis. Learn how deep reasoning models are transforming AI agents from simple Q&A tools into powerful decision-support systems for business intelligence, operations, education, and customer support.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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copilotstudio copilot salesforce copilot extensibility
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Transform Your Sales Operations - Integrate Salesforce with Copilot for Microsoft 365

Integrating Salesforce with Copilot for Microsoft 365 can revolutionize your sales operations. It automates repetitive tasks, provides real-time insights, and enhances collaboration across your team.

Holger Imbery
Written by Holger Imbery
copilotstudio copilot servicenow copilot extensibility
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Extending Microsoft 365 Copilot with Copilot Studio with ServiceNow as an example

Extending Copilot for M365 with Copilot Studio gives you the ability to create tailored solutions that meet your specific needs and improve overall efficiency.

Holger Imbery
Written by Holger Imbery
copilot copilotstudio
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Comparison of Copilot Chat and Copilot for Microsoft 365

Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to enhance productivity and streamline workflows, yet they serve different purposes and offer unique functionalities....

Holger Imbery
Written by Holger Imbery
techhint dynamics365 customer service contact-center microsoftteams
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Tech Hint - Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft Teams

Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, you can empower your representatives to consult with or transfer voice calls to Microsoft Teams subject matter expe...

Holger Imbery
Written by Holger Imbery
virtualassistant customerservice
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Enhance Your Automated Customer Service by Giving Virtual Agents a Face and Personality

In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to move beyond these faceless interactions and embrace virtual agents with a face that exhibit human-like behavior. V...

Holger Imbery
Written by Holger Imbery
copilot
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Revolutionizing Teamwork - Unleashing the Power of Copilot Pages for Seamless Document Collaboration with Links for IT-Admins

In recent weeks, we’ve gained the ability to collaborate in groups and teams on documents using Copilot. This new feature, Copilot Pages, has quickly become one of the most potent collaborative tools introduced. It allows multiple users to work to...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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