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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Featured

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Webchat Playground Tool in Copilot Studio Kit - easy customisation of Copilot webchat UI

The Webchat Playground in the Copilot Studio Kit is a practical utility for customising the user interface of agent webchats. It streamlines the design process by offering a visual editor, live preview, and export capabilities. For developers working with Microsoft Copilot Studio, this tool provides a structured and efficient way to align chat interfaces with organisational branding and accessibility standards.

Holger Imbery
Written by Holger Imbery
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Copilot Studio - voice in customer service - an experimental approach with ACSforMCS

Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.

Holger Imbery
Written by Holger Imbery
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Copilot Studio Kit - you can't improve what you can't measure

Copilot Studio Kit enhances Microsoft Copilot Studio with powerful tools for testing, monitoring, and optimizing AI agents. This solution enables organizations to measure agent performance through automated testing, conversation analytics, and advanced monitoring, allowing data-driven improvements to custom AI solutions. By providing robust quality assurance and governance capabilities, the Kit helps ensure AI agents deliver reliable, high-quality responses while meeting enterprise requirements for scalability and compliance.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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copilotstudio agentflows automation powerautomate
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Implementing Copilot Studio Agent flows

Agent flows are a powerful way to automate repetitive tasks and integrate your apps and services. These intelligent automation workflows can be triggered manually, by other automated events or agents, or based on a schedule, providing flexible options for process automation. By leveraging agent flows, organizations can streamline operations, reduce manual intervention, and ensure consistent execution of business processes.

Holger Imbery
Written by Holger Imbery
copilotstudio pay-as-you-go copilotstudioagentflow azure subscription
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Implementing Pay-As-You-Go Payment for Copilot Studio Agents and Agent Flows

This article explores the implementation of a pay-as-you-go (PAYG) payment model for Copilot Studio agents and agent flows, highlighting its economic advantages, practical setup guidance, and monitoring strategies. By adopting the PAYG model, organizations can optimize resource allocation, reduce upfront costs, and maintain operational continuity while leveraging advanced AI capabilities.

Holger Imbery
Written by Holger Imbery
copilotstudio aibuilder
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Integrating AI Builder Prompts into a Copilot Studio Agent

Learn how to integrate AI Builder prompts into Microsoft Copilot Studio agents to enhance workflows and productivity.

Holger Imbery
Written by Holger Imbery
copilotstudio mcp modelcontextprotocol ai openai azureopenai
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Use the Model Context Protocol (MCP) with Copilot Studio

The Model Context Protocol (MCP) is an open protocol designed to standardize how applications provide context to large language models (LLMs). It enables seamless connections to data sources and tools through a client-server architecture, offering features like pre-built integrations, flexibility, security, extensibility, and interoperability.

Holger Imbery
Written by Holger Imbery
copilotstudio sales agents dynamics365
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AI-Accelerated Customer Service - Transforming the Future of Customer Support

AI is revolutionizing customer service, offering solutions that enhance efficiency, reduce costs, and improve customer satisfaction. Microsoft's innovative AI-driven tools like Microsoft Copilot, Microsoft Agents, Dynamics 365 Customer Service, and Dynamics 365 Contact Center are transforming customer service operations. This article explores how AI accelerates customer service and empowers agents.

Holger Imbery
Written by Holger Imbery
copilotstudio sales agents dynamics365
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Accelerate Your Journey to AI-First Selling

Microsoft's AI Accelerator for Sales is a groundbreaking initiative designed to revolutionize sales processes through AI-driven tools and intelligent agents. As a sales manager or business executive, you'll discover how this program can enhance productivity, streamline operations, and drive profitability. Learn from the success stories of industry leaders like Lenovo and Lexmark and find out how your organization can benefit from adopting these cutting-edge AI solutions.

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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