Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
This write-up shows how to build Skills in the new Copilot Studio agent experience. It covers the SKILL.md format, bundling scripts and resources, authoring and uploading, how the orchestrator uses them, and governance. It is separate from the legacy Bot Framework skill.
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Power Virtual Agents exte...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. The Chitchat of the other...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Dynamics 365 Customer Ser...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Dynamics 365 Customer Ser...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Power Virtual Agents - a ...
Use CRM data to make automated voice bot conversations more personal and relevant to your customer.
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
