Notes from real projects. What worked, what didn't, and why — no marketing spin.
Copilot Studio now has three harnesses, and the new Customer Conversation harness is built for voice and chat with customers. What it means for architecture, memory, biometrics, escalation, cost, and governance.
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. This is a first article o...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Motivation Imagine you a...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Motivation When designin...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Motivation Envision ever...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Motivation When giving a...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Prerequisites Yo...
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.
