Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
Custom skills replace the prompt library as the way organizations package know-how in Microsoft 365 Copilot. Here is what a skill actually is, why it beats a prompt, and why Agent Builder is enough for most of them - no Copilot Studio required.
Building long-running business processes in Copilot Studio using standard harness, state tables, agent flows, and multi-agent orchestration. Boring but effective and save
Child agents, connected agents, A2A, MCP, and the new skills: which of them exist in which harness, why, and how I decide before a single agent gets built.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Prerequisites Yo...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Dynamics 365 customer ser...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. personalized customer exp...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Dynamics 365 Customer Ser...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Dynamics 365 Customer Ser...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Multilingual IVR Replacem...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
