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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Power Platform Governance: A Practitioner's Reference (Part 2)

Part 2 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — Copilot Studio governance, agent authentication, ALM and pipelines, solution checker, licensing, and change management.

Power Platform Governance: A Practitioner's Reference (Part 1)

Part 1 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — environment strategy, the default environment, Managed Environments, environment groups, DLP, tenant isolation, identity, and monitoring.

Microsoft Agent 365: The Control Plane for AI Agents Is Now Generally Available

Microsoft Agent 365 reached general availability on 1 May 2026. Here is what the service is, why it matters for organizations already using Microsoft 365 Copilot, what changes operationally, and how to take the first steps after acquiring a license.

Microsoft IQ: The New Intelligence Layer for Enterprise AI Agents

Microsoft's new 'IQ' layers - Work IQ, Fabric IQ, and Foundry IQ - provide AI agents with deep organizational context across work, data, and knowledge domains. Here's what they are, why they matter for enterprise AI, and how developers can use them to build smarter agents.

Azure OpenAI Services: Getting started.

Archived post - content may be outdate This is a first article of a series on Azure OpenAI Services. This article describes how to start and brings you directly to Azure OpenAI Service Studio. Figure: Azure OpenAI Service Studio Background O...

Power Virtual Agents - Create and Edit with Copilot (preview)

Archived post - content may be outdate Motivation Imagine you are working on a Power Virtual Agents project and wish for an experienced colleague to consult with and receive guidance from. You are in luck, as the editing canvas will come with an...

Power Virtual Agents - GPT based conversation booster (preview)

Archived post - content may be outdate Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for. To ensure that users have access to ...

Dynamics 365 Customer service - always an answer to every question

Archived post - content may be outdate Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge ba...

Power Virtual Agents: Use OpenAI GPT-3.5 as a helper for trigger phrases and custom entities

Archived post - content may be outdate Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed li...

Dynamics 365 Customer service: Realtime translation to break barriers in text chats.

Archived post - content may be outdate Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transc...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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