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Microsoft Agent 365 reached general availability on 1 May 2026. Here is what the service is, why it matters for organizations already using Microsoft 365 Copilot, what changes operationally, and how to take the first steps after acquiring a license.
A frequent question around Microsoft Copilot Studio is: 'How does billing actually work, and where can I see what my agents consume?' The short answer is: Copilot Studio billing is usage-based and fully transparent through the built‑in Analytics experience.
Microsoft's new 'IQ' layers - Work IQ, Fabric IQ, and Foundry IQ - provide AI agents with deep organizational context across work, data, and knowledge domains. Here's what they are, why they matter for enterprise AI, and how developers can use them to build smarter agents.
Transform your Copilot Studio agents from a black box into a fully observable, debuggable system. Learn how to connect Azure Application Insights for enterprise-grade monitoring, real-time diagnostics, and data-driven optimization that reduces support costs, improves user satisfaction, and demonstrates measurable ROI.
Archived post - content may be outdate Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for. To ensure that users have access to ...
Archived post - content may be outdate Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge ba...
Archived post - content may be outdate Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed li...
Archived post - content may be outdate Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transc...
Archived post - content may be outdate Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibili...
Archived post - content may be outdate personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their a...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
