Contact Center Intelligence one month in: what to prepare before the GA dates
Reflections on Contact Center Intelligence one month after the preview, and what architects should prepare before the general availability dates.
Where Curiosity Meets Practice
Notes from real projects. What worked, what didn't, and why — no marketing spin.
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Agent FinOps in the Microsoft Ecosystem - Rev2
A living article on Copilot and agent costs. Where Copilot, Cowork, Copilot Studio, and Foundry agents show their costs, which controls actually stop spending, how to charge costs back, and what Microsoft has changed recently.
Written by
Holger Imbery
Understanding Microsoft Copilot Licensing - Rev2
A living article on what Copilot costs. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
Written by
Holger Imbery
Understanding Microsoft Power Platform Licensing Rev.7
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Written by
Holger Imbery
Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or ContactCenter
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. For effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languag...
Written by
Holger Imbery
Azure AI Studio - a curated list
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Azure AI Studio emerges as a beacon of innovation in the rapidly evolving landscape of artificial intelligence (AI). Offering a suite...
Written by
Holger Imbery
Copilot Studio - a curated link list
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Please find an updated version of this document here. Copilot Studio is a dynamic platform that enhances the creative process and is...
Written by
Holger Imbery
Step-by-Step Guide to Launching an Enterprise Chat Application with Azure AI Studio
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. After thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic d...
Written by
Holger Imbery
Choosing Generative AI Solutions - Build Your Own or Use Microsoft Copilot?
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage...
Written by
Holger Imbery
The New Voice Capabilities of Copilot Studio - A Comprehensive Overview
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Ce...
Written by
Holger Imbery
Hello, I’m Holger
I connect enterprise AI architecture with practical implementation, and share what I learn along the way.
I’m a Principal Architect at NTT DATA, Microsoft MVP and Microsoft Certified Trainer (MCT), based in Berlin. My work focuses on agentic AI, intelligent automation, and the Microsoft ecosystem. I help organizations move from promising demonstrations to secure, scalable, well-governed solutions. That means connecting technology choices with business processes, enterprise data, operational ownership, and measurable outcomes.