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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Building Intelligent, Agentic Applications in VS Code - A Technical Deep Dive into the AI Toolkit Extension Pack

Explore how the Visual Studio Code AI Toolkit Extension Pack enables seamless development of intelligent, agentic applications from local prototyping to cloud deployment with Microsoft Foundry. This article provides a technical deep dive into model selection, agent orchestration, MCP tool integration, evaluation pipelines, and runtime tracing, complete with YAML-to-code examples in Python and C#.

Holger Imbery
Written by Holger Imbery

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Dynamics 365 Customer Service: Assessing Customer Experience with Surveys

Archived post - content may be outdate Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer’s expectations before and after interacting with the service provider. The pre-su...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service: Design Your Own Live Chat Experience

Archived post - content may be outdate Motivation As an escalation point, live chat is a critical aspect of text chatbots, providing a human touch to the interaction. While chatbots can handle basic inquiries, they may lack the capacity to manag...

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Creating Multilingual Chatbots with Power Virtual Agents: 3 Workarounds to Get Started

Archived post - content may be outdate Motivation Two of our “Power Virtual Agents in a Day” guests’ most frequently asked questions can be answered in three distinct ways. Herein, I will discuss the answers to these queries: How can I ...

Holger Imbery
Written by Holger Imbery
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Transform your AI assistants with the ability to generate answers, perform actions, and additional features using Microsoft Power Virtual Agents

Archived post - content may be outdate Bots are handy tools in today’s fast-paced digital world, serving as virtual assistants to help users accomplish various tasks. These bots primarily perform two essential functions: answering user queries or...

Holger Imbery
Written by Holger Imbery
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Business Process Automation for Sustainability: Why It Matters

Archived post - content may be outdate In my previous articles, I focused on the how, and here I will switch the perspective and dig deeper into the why. To bring us to standard wording: Business process automation (BPA)It is defined as automat...

Holger Imbery
Written by Holger Imbery
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Power Virtual Agents and PowerFX: A Sneak Peek

Archived post - content may be outdate Power Virtual Agents and PowerFX are two powerful tools that can create complex logic for bots to manipulate data. With these tools, you can create bots with more complex logic without the need for extensive...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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