Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
What I have learned running Copilot Cowork in real tenants: how to enable it (including the EU data-boundary decision), what the skills actually do, where the limits bite, and what is coming.
With agents, a single request can fan out into model calls, retrievals, retries, and tool actions that cost far more than the prompt suggests. Here's how I measure, allocate, and govern that full cost — not just the token line — and tie it to outcomes.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
This write-up shows how to build Skills in the new Copilot Studio agent experience. It covers the SKILL.md format, bundling scripts and resources, authoring and uploading, how the orchestrator uses them, and governance. It is separate from the legacy Bot Framework skill.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for deliverin...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Introducing Copilot in Whiteboard - an innovative tool that revolutionizes how you create and collaborate on ideas and projects. Copi...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Copilot for Microsoft 365 in Excel is designed to enhance productivity by assisting with data analysis, comprehension, and visualizat...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the current landscape of digital solutions, Copilot for Microsoft 365 emerges as a pivotal tool within Microsoft 365. This article...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. During a meeting Incorporate Copilot into Teams meetings to efficiently summarize crucial discussion points, track contributions and...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Microsoft Copilot for Microsoft 365 is an AI-powered tool that can improve email communication in many ways. Here are some methods to...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
