Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
A comprehensive guide to transitioning your conversational agents from the simplified Agent Builder within Microsoft 365 Copilot to the full-featured Copilot Studio environment, unlocking advanced capabilities for enterprise-scale AI solutions.
Archived post - content may be outdate Attending a “Power Virtual Agent in a Day” (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our scri...
Archived post - content may be outdate You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questio...
Archived post - content may be outdate Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer’s expectations before and after interacting with the service provider. The pre-su...
Archived post - content may be outdate Motivation As an escalation point, live chat is a critical aspect of text chatbots, providing a human touch to the interaction. While chatbots can handle basic inquiries, they may lack the capacity to manag...
Archived post - content may be outdate Motivation Two of our “Power Virtual Agents in a Day” guests’ most frequently asked questions can be answered in three distinct ways. Herein, I will discuss the answers to these queries: How can I ...
Archived post - content may be outdate Bots are handy tools in today’s fast-paced digital world, serving as virtual assistants to help users accomplish various tasks. These bots primarily perform two essential functions: answering user queries or...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
