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Written by
Holger Imbery
Stories, Journeys, and Ideas for the crazy ones.
Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
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Copilot Studio Extension for VS Code - Enhancing AI Agent Development with an additional code view
Copilot Studio (Preview) is a Visual Studio Code extension developed by Microsoft to streamline creating and managing custom agents within the VS Code environment. By integrating with Microsoft Copilot Studio, this extension lets developers work on AI agent components using VS Code's powerful editing features.
Written by
Holger Imbery
Add User Authentication to Topics
Learn how to add user authentication to specific topics in Microsoft Copilot Studio, enhancing security for sensitive information access.
Written by
Holger Imbery
Copilot Studio - a curated link list
summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...
Written by
Holger Imbery
Power Virtual Agents - GPT based conversation booster (preview)
Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for. To ensure that users have access to the information they need, the boosted c...
Written by
Holger Imbery
Dynamics 365 Customer service - always an answer to every question
Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. ...
Written by
Holger Imbery
Power Virtual Agents: Use OpenAI GPT-3.5 as a helper for trigger phrases and custom entities
Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed lists in the custom entities, we often get...
Written by
Holger Imbery
Dynamics 365 Customer service: Realtime translation to break barriers in text chats.
Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transcripts to be displayed. Motivation ...
Written by
Holger Imbery
Dynamics 365 customer service - configure call recording and transcription for voice bots and agent dialogues
Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibility of configuring call recording and cal...
Written by
Holger Imbery
personalized customer experience with voice bots and Dynamics 365 Customer Service
personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their automated self-service platform knows any...
Written by
Holger Imbery
Hello, I’m Holger
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.