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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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AI-Accelerated Customer Service - Transforming the Future of Customer Support

AI is revolutionizing customer service, offering solutions that enhance efficiency, reduce costs, and improve customer satisfaction. Microsoft's innovative AI-driven tools like Microsoft Copilot, Microsoft Agents, Dynamics 365 Customer Service, and Dynamics 365 Contact Center are transforming customer service operations. This article explores how AI accelerates customer service and empowers agents.

Holger Imbery
Written by Holger Imbery
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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Power Virtual Agents - a low-code platform for conversational assistants

Power Virtual Agents - a low-code platform for conversational assistants Power Virtual Agents are part of Microsofts Power Platform and an ideal start for developing conversational (voice-)bots. It is not just another low-code bot platform with ...

Holger Imbery
Written by Holger Imbery
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Use CRM Data in your Power Virtual Agent Voice Bot

Use CRM data to make automated voice bot conversations more personal and relevant to your customer.

Holger Imbery
Written by Holger Imbery
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Give your Bots a voice

Give your Bots a voice Enabling your chatbot to use voice on a telephone line is straightforward, and there are several solutions in the market to do so. This guide will focus on a solution called Voice.Ai and Power Virtual Agents as a bot platf...

Holger Imbery
Written by Holger Imbery
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Extend Power Virtual Agent with Azure Cognitive Services

Extend Power Virtual Agent with Azure Cognitive Services Power Virtual Agent (PVA) is getting better and better from Release to Release, but there are situations where you want to use Azure Services to improve your user’s experience. Why not com...

Holger Imbery
Written by Holger Imbery
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Power Virtual Agents Application Lifecycle Management

Power Virtual Agents Application Lifecycle Management a Step-by-Step Kickstarter to building automated software development lifecycle workflows for Power Virtual Agent and the Power Platform This step-by-step guide will focus on best practices t...

Holger Imbery
Written by Holger Imbery
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Build your first (voice-)bot with Microsoft Power Virtual Agent

Build your first (voice-)bot with Microsoft Power Virtual Agent Power Virtual Agent - low code development platform for conversational bots Power Virtual Agent is a member of the Microsoft Power Platform. Power Virtual Agents (PVA) are ...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me