Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
With agents, a single request can fan out into model calls, retrievals, retries, and tool actions that cost far more than the prompt suggests. Here's how I measure, allocate, and govern that full cost — not just the token line — and tie it to outcomes.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
This write-up shows how to build Skills in the new Copilot Studio agent experience. It covers the SKILL.md format, bundling scripts and resources, authoring and uploading, how the orchestrator uses them, and governance. It is separate from the legacy Bot Framework skill.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice Cha...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to ...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. The Microsoft Copilot Family introduces a revolutionary way to interact with technology. It offers a suite of AI-powered tools design...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In today’s fast-paced business world, delivering outstanding customer service is essential. Companies need efficient and effective so...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for deliverin...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
