Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
Custom skills replace the prompt library as the way organizations package know-how in Microsoft 365 Copilot. Here is what a skill actually is, why it beats a prompt, and why Agent Builder is enough for most of them - no Copilot Studio required.
Building long-running business processes in Copilot Studio using standard harness, state tables, agent flows, and multi-agent orchestration. Boring but effective and save
Child agents, connected agents, A2A, MCP, and the new skills: which of them exist in which harness, why, and how I decide before a single agent gets built.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Azure AI Studio emerges as a beacon of innovation in the rapidly evolving landscape of artificial intelligence (AI). Offering a suite...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Please find an updated version of this document here. Copilot Studio is a dynamic platform that enhances the creative process and is...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. After thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic d...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Ce...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice Cha...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
