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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Building Intelligent, Agentic Applications in VS Code - A Technical Deep Dive into the AI Toolkit Extension Pack

Explore how the Visual Studio Code AI Toolkit Extension Pack enables seamless development of intelligent, agentic applications from local prototyping to cloud deployment with Microsoft Foundry. This article provides a technical deep dive into model selection, agent orchestration, MCP tool integration, evaluation pipelines, and runtime tracing, complete with YAML-to-code examples in Python and C#.

Holger Imbery
Written by Holger Imbery

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Elevate Your Dynamics 365 Customer Service with the Voice Channel: A Simple Guide

Archived post - content may be outdate In Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although chat, SMS messages, and social media have become popular ...

Holger Imbery
Written by Holger Imbery
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Generative Answers with Power Virtual Agents

Archived post - content may be outdate Generative answers within Power Virtual Agents offer a convenient way for your bot to retrieve and display information from various sources, both internal and external. Unlike authored topics, generative ans...

Holger Imbery
Written by Holger Imbery
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Enhancing Customer Support with Power Virtual Agent Copilot

Archived post - content may be outdate By harnessing the power of AI large language models, Power Virtual Agents revolutionizes chatbot development, enhancing their utility and significantly minimizing manual authoring and configuration requireme...

Holger Imbery
Written by Holger Imbery
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Enhancing Customer Support with Dynamics 365 Copilot

Archived post - content may be outdate Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven assistance, agents can swiftly resolve issues, effectively manage c...

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Power Virtual Agent in a Day - a curated link list

Archived post - content may be outdate Attending a “Power Virtual Agent in a Day” (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our scri...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service: Effortlessly Detect Clients in Conversations

Archived post - content may be outdate You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questio...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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