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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Webchat Playground Tool in Copilot Studio Kit - easy customisation of Copilot webchat UI

The Webchat Playground in the Copilot Studio Kit is a practical utility for customising the user interface of agent webchats. It streamlines the design process by offering a visual editor, live preview, and export capabilities. For developers working with Microsoft Copilot Studio, this tool provides a structured and efficient way to align chat interfaces with organisational branding and accessibility standards.

Holger Imbery
Written by Holger Imbery
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Copilot Studio - voice in customer service - an experimental approach with ACSforMCS

Exploring the integration of Azure Communication Services with Microsoft Copilot Studio to create a voice channel for customer interactions.

Holger Imbery
Written by Holger Imbery
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Copilot Studio Kit - you can't improve what you can't measure

Copilot Studio Kit enhances Microsoft Copilot Studio with powerful tools for testing, monitoring, and optimizing AI agents. This solution enables organizations to measure agent performance through automated testing, conversation analytics, and advanced monitoring, allowing data-driven improvements to custom AI solutions. By providing robust quality assurance and governance capabilities, the Kit helps ensure AI agents deliver reliable, high-quality responses while meeting enterprise requirements for scalability and compliance.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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Creating Powerful Bots with Power Virtual Agents' Natural Language Understanding and Custom Entities

Power Virtual Agents is a virtual digital assistant SaaS Solution that uses Natural Language Understanding (NLU) to comprehend user intentions. NLU enables the bot to detect trigger phrases and identify entities within a user interaction, from pho...

Holger Imbery
Written by Holger Imbery
archive
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Azure OpenAI Services: Getting started.

This is a first article of a series on Azure OpenAI Services. This article describes how to start and brings you directly to Azure OpenAI Service Studio. Figure: Azure OpenAI Service Studio Background OpenAI is an artificial intelligence rese...

Holger Imbery
Written by Holger Imbery
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Power Virtual Agents - Create and Edit with Copilot (preview)

Motivation Imagine you are working on a Power Virtual Agents project and wish for an experienced colleague to consult with and receive guidance from. You are in luck, as the editing canvas will come with an integrated expert on Power Virtual Agen...

Holger Imbery
Written by Holger Imbery
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Power Virtual Agents - GPT based conversation booster (preview)

Motivation When designing and creating a chatbot with Power Virtual Agents, a situation can occur that users may ask questions that your bot does not have an answer for. To ensure that users have access to the information they need, the boosted c...

Holger Imbery
Written by Holger Imbery
archive
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Dynamics 365 Customer service - always an answer to every question

Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. ...

Holger Imbery
Written by Holger Imbery
archive
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Power Virtual Agents: Use OpenAI GPT-3.5 as a helper for trigger phrases and custom entities

Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed lists in the custom entities, we often get...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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