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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Copilot Control System - Governing and Administering Copilot and AI Agents

The Copilot control system is an enterprise governance framework for managing AI assistants at scale. It provides comprehensive tools for securing AI data, administering copilots and agents, and measuring business impact. With this unified control system, organizations can confidently deploy Microsoft Copilot while maintaining compliance with security standards, managing permissions, and tracking adoption metrics. This article explores how different stakeholders—from IT admins to business leaders—use the control system to enable responsible AI innovation while mitigating risks

Holger Imbery
Written by Holger Imbery
copilotstudio autonomousagents
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Autonomous Agents - The Future of Automation

Autonomous agents transform enterprise automation by combining AI-driven intelligence with real-time adaptability. Unlike traditional automation, these systems can perceive, decide, and act independently, continuously learning from data to optimize processes. This article explores how technologies like Microsoft's Copilot Studio are leading this evolution and why implementing autonomous agents is becoming a strategic imperative for forward-thinking organizations.

Holger Imbery
Written by Holger Imbery
copilotstudio agenticai autonomousagents
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Agentic AI and Microsoft’s Autonomous Agents - An In-Depth Comparison

A comprehensive analysis of agentic AI and Microsoft's autonomous agents, exploring their unique features, use cases, and technological underpinnings.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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Dynamics 365 Customer service: Realtime translation to break barriers in text chats.

Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transcripts to be displayed. Motivation ...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 customer service - configure call recording and transcription for voice bots and agent dialogues

Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibility of configuring call recording and cal...

Holger Imbery
Written by Holger Imbery
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personalized customer experience with voice bots and Dynamics 365 Customer Service

personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their automated self-service platform knows any...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service - escalating to a Teams User

Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service Voice Channel

Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can bring your SIP-Trunk via Azure Communicati...

Holger Imbery
Written by Holger Imbery
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Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot) Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, with your new self-service voice bot fac...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me