Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
Child agents, connected agents, A2A, MCP, and the new skills: which of them exist in which harness, why, and how I decide before a single agent gets built.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. After thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic d...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Ce...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice Cha...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to ...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
