Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
A deep dive into the rebuilt Copilot Studio — its natural-language authoring surface, the new agentic orchestrator, Memory, Microsoft IQ, and the rise of SKILL.md as an open, behavior-as-code pattern for enterprise agents.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to ...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. The Microsoft Copilot Family introduces a revolutionary way to interact with technology. It offers a suite of AI-powered tools design...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In today’s fast-paced business world, delivering outstanding customer service is essential. Companies need efficient and effective so...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for deliverin...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Introducing Copilot in Whiteboard - an innovative tool that revolutionizes how you create and collaborate on ideas and projects. Copi...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Copilot for Microsoft 365 in Excel is designed to enhance productivity by assisting with data analysis, comprehension, and visualizat...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
