Cookie Consent by Free Privacy Policy Generator

Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

Search for the blog

Featured

Featured

copilotstudio pay-as-you-go copilotstudioagentflow azure subscription
•

Implementing Pay-As-You-Go Payment for Copilot Studio Agents and Agent Flows

This article explores the implementation of a pay-as-you-go (PAYG) payment model for Copilot Studio agents and agent flows, highlighting its economic advantages, practical setup guidance, and monitoring strategies. By adopting the PAYG model, organizations can optimize resource allocation, reduce upfront costs, and maintain operational continuity while leveraging advanced AI capabilities.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
•

Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

Latest

See all
archive
•

Dynamics 365 customer service - configure call recording and transcription for voice bots and agent dialogues

Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibility of configuring call recording and cal...

Holger Imbery
Written by Holger Imbery
archive
•

personalized customer experience with voice bots and Dynamics 365 Customer Service

personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their automated self-service platform knows any...

Holger Imbery
Written by Holger Imbery
archive
•

Dynamics 365 Customer Service - escalating to a Teams User

Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and...

Holger Imbery
Written by Holger Imbery
archive
•

Dynamics 365 Customer Service Voice Channel

Dynamics 365 Customer Service Voice Channel Motivation When you create a free Dynamics Customer Service trial, you will get sixty minutes of PSTN Calls (US Toll-free Numbers). After 60 minutes, you can bring your SIP-Trunk via Azure Communicati...

Holger Imbery
Written by Holger Imbery
archive
•

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot) Imagine serving your customers and employees immediately in their native language, without waiting in Contact Center Queues, 24/7, with your new self-service voice bot fac...

Holger Imbery
Written by Holger Imbery
archive
•

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups) Situation You want to use Power Virtual Agent with Dynamics 365 Customer Service, and you are trying to install the extensions to activate variables and action...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me