Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
The new workflows experience: Here is what the agent node does, where it belongs in a build, and the boundaries I now check before I ship one.
What I have learned running Copilot Cowork in real tenants: how to enable it (including the EU data-boundary decision), what the skills actually do, where the limits bite, and what is coming.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated...
Integrating Salesforce with Copilot for Microsoft 365 can revolutionize your sales operations. It automates repetitive tasks, provides real-time insights, and enhances collaboration across your team.
Extending Copilot for M365 with Copilot Studio gives you the ability to create tailored solutions that meet your specific needs and improve overall efficiency.
Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to enhance productivity and streamline workflows, yet they serve different purposes and offer unique functionalities....
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, y...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to m...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
