Cookie Consent by Free Privacy Policy Generator

Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

Search for the blog

Featured

Featured

copilot dynamics365 automation agents multiagent sales customerservice
•

Designing a Multi-Agent System in Copilot Studio for Dynamics 365 Customer Service & Sales

High-volume inbound channels — emails, chats, and calls — drain service and sales teams when most queries are routine. A multi-agent system in Microsoft Copilot Studio can autonomously handle product lookups, quote generation, troubleshooting, and recruiting guidance, escalating only the exceptions to human reps. This article shows you how to architect, deploy, and govern specialized agents that integrate with Dynamics 365 Customer Service and Sales, cutting response times and freeing your teams for high-value work.

Holger Imbery
Written by Holger Imbery

Latest

See all
archive
•

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 2 - environment setup)

This is the second part of a series of articles, part 1 (basics and background) was published before. Reminder: Environment strategy You must establish separate app development and production environments to adhere to application lifecycle manag...

Holger Imbery
Written by Holger Imbery
archive
•

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 1 - the basics)

Motivation Low-code development is a contemporary method in software development that allows developers to construct applications with minimal coding by utilizing graphical interfaces and pre-built components. Low-code platforms provide numerous ...

Holger Imbery
Written by Holger Imbery
archive
•

Revolutionizing Bot Building - Unleash the Power of Generative Actions in Power Virtual Agents

Note: This article showcases a preview feature. Preview features are not intended for production use and may possess limited functionality. These features are made available prior to an official release, allowing customers to gain early access an...

Holger Imbery
Written by Holger Imbery
archive
•

Create Your ownGPT in a Protected Way and Advance Its Potential (Part 5) - Refine and enhance knowledge on your own data

5. part of a series building the foundation - part 1 & adding your own data - part 2 & adding a chat history - part 3 & adding channels and taking actions on the results part 4 were published before. Motivation When working with...

Holger Imbery
Written by Holger Imbery
archive
•

Create Your ownGPT in a Protected Way and Advance Its Potential (Part 4) - adding additional channels and take action on your data

Third part of a series building the foundation - part 1 & adding your own data - part 2 & adding a chat history - part 3 were published before Motivation You can deploy your model to Power Virtual Agents directly from Azure OpenAI St...

Holger Imbery
Written by Holger Imbery
archive
•

Create Your ownGPT in a Protected Way and Advance Its Potential (Part 3) - activate chat history for adding a more convenient way to work!

Third part of a series building the foundation - part 1 & adding your own data - part 2 were published before Motivation After deploying ownGPT and incorporating our company data into the bot’s knowledge base, we aim to provide our users wit...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

Meet me