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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Microsoft Agent Framework - The open‑source engine for agentic AI — why it matters for businesses, low‑code makers, and pro‑code developers

Microsoft has open‑sourced Agent Framework, a unified SDK and runtime for building, orchestrating, and operating multi‑agent AI systems across Python and .NET, with open standards (MCP, A2A, OpenAPI), graph‑based workflows, observability via OpenTelemetry, and enterprise‑grade durability and governance. It consolidates the strengths of Semantic Kernel and AutoGen, enabling teams to prototype locally and then ship to Azure AI Foundry Agent Service, where agents are surfaced across Microsoft 365 endpoints—without the need to rewrite code.

Holger Imbery
Written by Holger Imbery
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Power Automate and Copilot Studio Autonomous Agents - Choosing the Right Tool for Your Automation Needs

A detailed comparison of Microsoft Power Automate and Copilot Studio autonomous agents, highlighting their differences, use cases, licensing, and implementation patterns to help you decide when to use each product individually or in combination.

Holger Imbery
Written by Holger Imbery
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Triggering the Backend - Integrating Azure AI Foundry with Microsoft Copilot Studio

Exploring the integration of Azure AI Foundry models into Microsoft Copilot Studio for enhanced custom agent capabilities.

Holger Imbery
Written by Holger Imbery
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Choosing Between Microsoft Copilot Studio and Azure AI Foundry - A Comprehensive Guide

A detailed comparison of Microsoft Copilot Studio and Azure AI Foundry, highlighting their strengths, ideal use cases, and how they can be combined for powerful AI solutions.

Holger Imbery
Written by Holger Imbery

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Azure OpenAi services: working with your own data without compromising your intellectual property

Motivation With Azure OpenAI services enhanced by your data, robust language models and Azure Cognitive Search work together to index your data and provide responses following your organization’s policies. This ensures the protection of your inte...

Holger Imbery
Written by Holger Imbery
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Customer Service Automation: The Perfect Duo of Dynamics 365 Customer Service & Power Virtual Agent

Motivation Customer service is a crucial aspect of any business, influencing whether customers will return or opt for a competitor. In today’s world of intense competition and heightened customer expectations, companies must seek ways to improve ...

Holger Imbery
Written by Holger Imbery
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Elevate Your Dynamics 365 Customer Service with the Voice Channel: A Simple Guide

In Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although chat, SMS messages, and social media have become popular channels for customers to seek support f...

Holger Imbery
Written by Holger Imbery
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Generative Answers with Power Virtual Agents

Generative answers within Power Virtual Agents offer a convenient way for your bot to retrieve and display information from various sources, both internal and external. Unlike authored topics, generative answers do not require pre-determined subje...

Holger Imbery
Written by Holger Imbery
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Enhancing Customer Support with Power Virtual Agent Copilot

By harnessing the power of AI large language models, Power Virtual Agents revolutionizes chatbot development, enhancing their utility and significantly minimizing manual authoring and configuration requirements. You can: Create an instan...

Holger Imbery
Written by Holger Imbery
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Enhancing Customer Support with Dynamics 365 Copilot

Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven assistance, agents can swiftly resolve issues, effectively manage cases, and automate routine tasks. This e...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

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