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Extending Copilot for M365 with Copilot Studio gives you the ability to create tailored solutions that meet your specific needs and improve overall efficiency.
Motivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. ...
Motivation When giving a “Power Virtual Agents in a Day” workshop, we start by creating topics and custom entities with the participants. While we are defining trigger phrases and synonyms for the closed lists in the custom entities, we often get...
Prerequisites You must add a web resource and ensure the required language translation services are configured. Enable call recording and transcription for the translated voice call transcripts to be displayed. Motivation ...
Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues drive service improvements with data Disclaimer This kick-starter guide describes the possibility of configuring call recording and cal...
personalized customer experience with voice bots and Dynamics 365 Customer Service Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning, their automated self-service platform knows any...
Dynamics 365 Customer Service - escalating to a Teams User Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise employees must often assist agents in customer service scenarios and...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.
