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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Copilot Control System - Governing and Administering Copilot and AI Agents

The Copilot control system is an enterprise governance framework for managing AI assistants at scale. It provides comprehensive tools for securing AI data, administering copilots and agents, and measuring business impact. With this unified control system, organizations can confidently deploy Microsoft Copilot while maintaining compliance with security standards, managing permissions, and tracking adoption metrics. This article explores how different stakeholders—from IT admins to business leaders—use the control system to enable responsible AI innovation while mitigating risks

Holger Imbery
Written by Holger Imbery
copilotstudio autonomousagents
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Autonomous Agents - The Future of Automation

Autonomous agents transform enterprise automation by combining AI-driven intelligence with real-time adaptability. Unlike traditional automation, these systems can perceive, decide, and act independently, continuously learning from data to optimize processes. This article explores how technologies like Microsoft's Copilot Studio are leading this evolution and why implementing autonomous agents is becoming a strategic imperative for forward-thinking organizations.

Holger Imbery
Written by Holger Imbery
copilotstudio agenticai autonomousagents
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Agentic AI and Microsoft’s Autonomous Agents - An In-Depth Comparison

A comprehensive analysis of agentic AI and Microsoft's autonomous agents, exploring their unique features, use cases, and technological underpinnings.

Holger Imbery
Written by Holger Imbery
copilotstudio curatedlist
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Copilot Studio - a curated link list

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...

Holger Imbery
Written by Holger Imbery

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Power Virtual Agent in a Day - a curated link list

Attending a “Power Virtual Agent in a Day” (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our script to engage participants, we adopted Mi...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service: Effortlessly Detect Clients in Conversations

You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questions in the appropriate chat widgets. See ...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service: Assessing Customer Experience with Surveys

Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer’s expectations before and after interacting with the service provider. The pre-survey can help identify any potential iss...

Holger Imbery
Written by Holger Imbery
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Dynamics 365 Customer Service: Design Your Own Live Chat Experience

Motivation As an escalation point, live chat is a critical aspect of text chatbots, providing a human touch to the interaction. While chatbots can handle basic inquiries, they may lack the capacity to manage complex or emotionally charged situati...

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Creating Multilingual Chatbots with Power Virtual Agents: 3 Workarounds to Get Started

Motivation Two of our “Power Virtual Agents in a Day” guests’ most frequently asked questions can be answered in three distinct ways. Herein, I will discuss the answers to these queries: How can I utilize Power Virtual Agents in a langua...

Holger Imbery
Written by Holger Imbery
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Transform your AI assistants with the ability to generate answers, perform actions, and additional features using Microsoft Power Virtual Agents

Bots are handy tools in today’s fast-paced digital world, serving as virtual assistants to help users accomplish various tasks. These bots primarily perform two essential functions: answering user queries or completing actions by calling backend A...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me