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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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copilotstudio agents agentevaluation testing
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Introducing MATE: A Modular Testing Environment for AI Agents

As AI agents become integral to business processes, reliable and repeatable testing is essential for confidence in deployment. This article introduces the Multi-Agent Test Environment (MATE) – an enterprise-grade framework for automated testing of AI agents across platforms and frameworks – and explains how its modular design addresses key challenges in agent testing. We explore why testing AI agents is critical, delve into MATE's architecture and features, compare MATE with alternative testing approaches, and outline MATE's roadmap, including red-team testing, enhanced cloud deployment, and support for emerging agent frameworks.

Holger Imbery
Written by Holger Imbery
copilotstudio agentevaluation testing
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Testing Copilot Studio Agents: Copilot Studio Kit vs. Agent Evaluation (Preview)

Choosing the right testing tool for your Copilot Studio agents: A detailed comparison of Copilot Studio Kit and Agent Evaluation (preview) to help you decide when to use each tool for optimal agent quality.

Holger Imbery
Written by Holger Imbery
copilotstudio frontier microsoft365 agents enterpriseai agent365 m365copilot
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Microsoft Frontier Agents: A Deep Technical Overview

An in-depth exploration of Microsoft Frontier Agents, their architecture, capabilities, and impact on enterprise AI transformation.

Holger Imbery
Written by Holger Imbery
copilotstudio powerplatform agentevaluation ai llm testing governance devops copilotstudiokit
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Ship Copilot Studio Agents with Confidence: Master Automated Testing with the Copilot Studio Kit

Master automated testing for Copilot Studio agents with the Copilot Studio Kit. Learn Phase-4 testing practices, multi-turn validation, compliance checks, and how to integrate tests into Power Platform pipelines for enterprise-grade deployments.

Holger Imbery
Written by Holger Imbery

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prompts copilot
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Unlocking Productivity and Creativity - Harnessing the Power of Microsoft 365 Copilot with good prompts

With Microsoft 365 Copilot, you can boost your productivity and creativity with the help of an AI assistant. It leverages LLMs, an artificial intelligence algorithm that applies deep learning methods and large data sets to comprehend, condense, an...

Holger Imbery
Written by Holger Imbery
customerservice roadmap dynamics365 copilotstudio
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Future Improvements for CoPilot Studio Voicebots - A Roadmap Update

Voice bots, also known as voice-based virtual assistants, are revolutionizing customer service by offering a range of benefits that enhance the customer experience and operational efficiency. In the fast-paced world of customer service, voice bot...

Holger Imbery
Written by Holger Imbery
customerservice salesforce dynamics365 servicenow genesys copilotstudio
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How Human Handover in Chatbots Improves Customer Service

Chatbots are increasingly popular and effective for automating customer service and offering immediate responses to common inquiries. However, chatbots aren’t flawless and may struggle with complex or sensitive issues requiring human intervention....

Holger Imbery
Written by Holger Imbery
customerservice dynamics365 copilotstudio
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Add a Copilot Studio Bot to Dynamics 365 Customer Service for Improved Assistance

Omnichannel for Customer Service augments the functionality of Dynamics 365 Customer Service Enterprise by offering many features. These features empower organizations to establish immediate and interactive communication with their clientele via d...

Holger Imbery
Written by Holger Imbery
archive
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Exploring the Potential of Retrieval-Augmented Generation using Azure Open AI Solutions and build your ownGPT

Archived post - content may be outdate In the realm of artificial intelligence (AI), Retrieval-Augmented Generation (RAG) is a groundbreaking approach that enhances the output of large language models (LLMs). It achieves this by referencing a rel...

Holger Imbery
Written by Holger Imbery
archive
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Leveraging Dynamics 365 Customer Service for a Superior Digital Contact Center Experience

Archived post - content may be outdate Introduction In the digital age, customer service has evolved beyond traditional call centers. Today, businesses leverage advanced technologies to create digital contact centers that provide seamless, omnic...

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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