Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
Choosing the right testing tool for your Copilot Studio agents: A detailed comparison of Copilot Studio Kit and Agent Evaluation (preview) to help you decide when to use each tool for optimal agent quality.
An in-depth exploration of Microsoft Frontier Agents, their architecture, capabilities, and impact on enterprise AI transformation.
Master automated testing for Copilot Studio agents with the Copilot Studio Kit. Learn Phase-4 testing practices, multi-turn validation, compliance checks, and how to integrate tests into Power Platform pipelines for enterprise-grade deployments.
Voice bots, also known as voice-based virtual assistants, are revolutionizing customer service by offering a range of benefits that enhance the customer experience and operational efficiency. In the fast-paced world of customer service, voice bot...
Chatbots are increasingly popular and effective for automating customer service and offering immediate responses to common inquiries. However, chatbots aren’t flawless and may struggle with complex or sensitive issues requiring human intervention....
Omnichannel for Customer Service augments the functionality of Dynamics 365 Customer Service Enterprise by offering many features. These features empower organizations to establish immediate and interactive communication with their clientele via d...
Archived post - content may be outdate In the realm of artificial intelligence (AI), Retrieval-Augmented Generation (RAG) is a groundbreaking approach that enhances the output of large language models (LLMs). It achieves this by referencing a rel...
Archived post - content may be outdate Introduction In the digital age, customer service has evolved beyond traditional call centers. Today, businesses leverage advanced technologies to create digital contact centers that provide seamless, omnic...
Archived post - content may be outdate Motivation In the digital world, ensuring the security and integrity of user data is paramount. One of the key ways to achieve this is through user authentication in text and voice chats and the use of One-...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
