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Written by
Holger Imbery
Stories, Journeys, and Ideas for the crazy ones.
Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
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Copilot Studio Extension for VS Code - Enhancing AI Agent Development with an additional code view
Copilot Studio (Preview) is a Visual Studio Code extension developed by Microsoft to streamline creating and managing custom agents within the VS Code environment. By integrating with Microsoft Copilot Studio, this extension lets developers work on AI agent components using VS Code's powerful editing features.
Written by
Holger Imbery
Add User Authentication to Topics
Learn how to add user authentication to specific topics in Microsoft Copilot Studio, enhancing security for sensitive information access.
Written by
Holger Imbery
Copilot Studio - a curated link list
summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated guide offers a comprehensive overview, hands-on workshops, and essential resources to help you become a citizen d...
Written by
Holger Imbery
Generative Answers with Power Virtual Agents
Generative answers within Power Virtual Agents offer a convenient way for your bot to retrieve and display information from various sources, both internal and external. Unlike authored topics, generative answers do not require pre-determined subje...
Written by
Holger Imbery
Enhancing Customer Support with Power Virtual Agent Copilot
By harnessing the power of AI large language models, Power Virtual Agents revolutionizes chatbot development, enhancing their utility and significantly minimizing manual authoring and configuration requirements. You can: Create an instan...
Written by
Holger Imbery
Enhancing Customer Support with Dynamics 365 Copilot
Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven assistance, agents can swiftly resolve issues, effectively manage cases, and automate routine tasks. This e...
Power Virtual Agent in a Day - a curated link list
Attending a “Power Virtual Agent in a Day” (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting numerous workshops alongside colleagues and utilizing our script to engage participants, we adopted Mi...
Written by
Holger Imbery
Dynamics 365 Customer Service: Effortlessly Detect Clients in Conversations
You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way to achieve this is by setting up pre-conversation questions in the appropriate chat widgets. See ...
Written by
Holger Imbery
Dynamics 365 Customer Service: Assessing Customer Experience with Surveys
Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer’s expectations before and after interacting with the service provider. The pre-survey can help identify any potential iss...
Written by
Holger Imbery
Hello, I’m Holger
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.