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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Power Platform Governance: A Practitioner's Reference (Part 1)

Part 1 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — environment strategy, the default environment, Managed Environments, environment groups, DLP, tenant isolation, identity, and monitoring.

Microsoft Agent 365: The Control Plane for AI Agents Is Now Generally Available

Microsoft Agent 365 reached general availability on 1 May 2026. Here is what the service is, why it matters for organizations already using Microsoft 365 Copilot, what changes operationally, and how to take the first steps after acquiring a license.

Microsoft IQ: The New Intelligence Layer for Enterprise AI Agents

Microsoft's new 'IQ' layers - Work IQ, Fabric IQ, and Foundry IQ - provide AI agents with deep organizational context across work, data, and knowledge domains. Here's what they are, why they matter for enterprise AI, and how developers can use them to build smarter agents.

Enhance Your Automated Customer Service by Giving Virtual Agents a Face and Personality

In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to move beyond these faceless interactions and embrace virtual agents with a face that exhibit human-like behavior. V...

Revolutionizing Teamwork - Unleashing the Power of Copilot Pages for Seamless Document Collaboration with Links for IT-Admins

In recent weeks, we’ve gained the ability to collaborate in groups and teams on documents using Copilot. This new feature, Copilot Pages, has quickly become one of the most potent collaborative tools introduced. It allows multiple users to work to...

Enhance Your Copilot for Microsoft 365 Experience - When Plain Copilot Isn't Enough

In today’s fast-paced digital world, the need for efficient and reliable tools has never been greater. Extending Copilot for Microsoft 365 and leveraging declarative agents are at the forefront of this evolution, offering users unparalleled produc...

Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or ContactCenter

For effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languages, particularly when you want to offer customers the option to choose their preferred language on the phone. Alth...

Azure AI Studio - a curated list

Azure AI Studio emerges as a beacon of innovation in the rapidly evolving landscape of artificial intelligence (AI). Offering a suite of tools that significantly simplify the process of developing AI applications, this article delves into the myri...

Copilot Studio - a curated link list

Please find an updated version of this document here. Copilot Studio is a dynamic platform that enhances the creative process and is a robust tool for developing custom copilots. It uniquely enables the extension of existing copilots, such as Cop...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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