Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
An in-depth exploration of Microsoft Frontier Agents, their architecture, capabilities, and impact on enterprise AI transformation.
Master automated testing for Copilot Studio agents with the Copilot Studio Kit. Learn Phase-4 testing practices, multi-turn validation, compliance checks, and how to integrate tests into Power Platform pipelines for enterprise-grade deployments.
A comprehensive guide to transitioning your conversational agents from the simplified Agent Builder within Microsoft 365 Copilot to the full-featured Copilot Studio environment, unlocking advanced capabilities for enterprise-scale AI solutions.
This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center and Dynamics 365 Customer Service Premium. Introduction In the rapidly evolving landscape of artificial int...
This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice Channel. Dynamics 365 Contact Center or Dynamics 365 Customer Service Premium enhances the capabilities of customer ...
In the fast-paced sales world, staying on top of leads and opportunities can be daunting. But what if you had an AI assistant to help you out? Enter Copilot, a feature in Dynamics 365 Sales that’s revolutionizing the way sales teams operate. What...
Microsoft Dynamics 365 Customer Service has introduced a game-changing feature known as Copilot. This AI-powered tool is designed to provide real-time assistance to customer service agents, enabling them to resolve issues faster, manage cases more...
The Microsoft Copilot Family introduces a revolutionary way to interact with technology. It offers a suite of AI-powered tools designed to enhance productivity, inspire creativity, and improve connectivity. Copilot enables both individuals and bus...
In today’s fast-paced business world, delivering outstanding customer service is essential. Companies need efficient and effective solutions to handle customer inquiries, streamline processes, and improve user experiences. This is where Copilot St...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
