Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
Part one of a short, but living series on what Copilot and agents cost. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Multilingual IVR Replacem...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Power Virtual Agents exte...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. The Chitchat of the other...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Dynamics 365 Customer Ser...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Dynamics 365 Customer Ser...
Archived post for reference: This article remains available because it may still provide useful context or historical insight. However, technologies, features, and recommendations may have changed since it was published. Power Virtual Agents - a ...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
