Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.
Microsoft Agent 365 reached general availability on 1 May 2026. Here is what the service is, why it matters for organizations already using Microsoft 365 Copilot, what changes operationally, and how to take the first steps after acquiring a license.
A frequent question around Microsoft Copilot Studio is: 'How does billing actually work, and where can I see what my agents consume?' The short answer is: Copilot Studio billing is usage-based and fully transparent through the built‑in Analytics experience.
Microsoft's new 'IQ' layers - Work IQ, Fabric IQ, and Foundry IQ - provide AI agents with deep organizational context across work, data, and knowledge domains. Here's what they are, why they matter for enterprise AI, and how developers can use them to build smarter agents.
Transform your Copilot Studio agents from a black box into a fully observable, debuggable system. Learn how to connect Azure Application Insights for enterprise-grade monitoring, real-time diagnostics, and data-driven optimization that reduces support costs, improves user satisfaction, and demonstrates measurable ROI.
Archived post - content may be outdate Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat) This article is the first part of a Kickstarter of two pieces and part of my “Dynamics 365 automation with bots/v...
Archived post - content may be outdate Power Virtual Agents - a low-code platform for conversational assistants Power Virtual Agents are part of Microsofts Power Platform and an ideal start for developing conversational (voice-)bots. It is not ...
Use CRM data to make automated voice bot conversations more personal and relevant to your customer.
Archived post - content may be outdate Give your Bots a voice Enabling your chatbot to use voice on a telephone line is straightforward, and there are several solutions in the market to do so. This guide will focus on a solution called Voice.Ai...
Archived post - content may be outdate Extend Power Virtual Agent with Azure Cognitive Services Power Virtual Agent (PVA) is getting better and better from Release to Release, but there are situations where you want to use Azure Services to impr...
Archived post - content may be outdate Power Virtual Agents Application Lifecycle Management a Step-by-Step Kickstarter to building automated software development lifecycle workflows for Power Virtual Agent and the Power Platform This step-by-s...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.
