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Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

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Power Platform Governance: A Practitioner's Reference (Part 2)

Part 2 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — Copilot Studio governance, agent authentication, ALM and pipelines, solution checker, licensing, and change management.

Power Platform Governance: A Practitioner's Reference (Part 1)

Part 1 of a two-part guide to managing and securing Power Platform environments within Microsoft 365 — environment strategy, the default environment, Managed Environments, environment groups, DLP, tenant isolation, identity, and monitoring.

Microsoft Agent 365: The Control Plane for AI Agents Is Now Generally Available

Microsoft Agent 365 reached general availability on 1 May 2026. Here is what the service is, why it matters for organizations already using Microsoft 365 Copilot, what changes operationally, and how to take the first steps after acquiring a license.

Microsoft IQ: The New Intelligence Layer for Enterprise AI Agents

Microsoft's new 'IQ' layers - Work IQ, Fabric IQ, and Foundry IQ - provide AI agents with deep organizational context across work, data, and knowledge domains. Here's what they are, why they matter for enterprise AI, and how developers can use them to build smarter agents.

Leveraging Dynamics 365 Customer Service for a Superior Digital Contact Center Experience

Archived post - content may be outdate Introduction In the digital age, customer service has evolved beyond traditional call centers. Today, businesses leverage advanced technologies to create digital contact centers that provide seamless, omnic...

Dynamics 365 Customer Service - Verify Users with a Single-Use Password in Text Chat

Archived post - content may be outdate Motivation In the digital world, ensuring the security and integrity of user data is paramount. One of the key ways to achieve this is through user authentication in text and voice chats and the use of One-...

SharePoint Integration Add Your Custom Microsoft Copilot Studio Copilot with SSO Support

Archived post - content may be outdate Integrating a Microsoft CoPilot Studio Copilot into a Microsoft SharePoint site can significantly enhance user experience and productivity. This assistant can provide real-time assistance to users, guiding t...

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 6 - digging deeper)

Archived post - content may be outdate This is the sixth part of a series of articles, part 1 (basics and background & part 2 (preparing your environments) & part 3 (working with solutions) & part 4 (working with pipelines & part ...

Mastering ALM (Application LifeCycle Management) for Microsoft Power Platform - A Comprehensive Guide (Part 5 - approval with pipeline)

Archived post - content may be outdate This is the fifth part of a series of articles, part 1 (basics and background & part 2 (preparing your environments) & part 3 (working with solutions) & part 4 (working with pipelines) were publi...

Multilingual Magic: Power Virtual Agents / CoPilots for Global Engagement (preview)

Archived post - content may be outdate Multilingual bots are chatbots capable of communicating with customers in various languages while maintaining all content within a single bot. Often, they can automatically detect the preferred language and ...

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I’m a Microsoft MVP, specializing in agentic AI, autonomous systems, and the Microsoft Power Platform—with a focus on Copilot Studio and Azure AI Services. This blog provides practical insights and real-world approaches to building secure, scalable, and responsible AI solutions. Your feedback is always welcome—let’s start the conversation.

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