Notes from the trenches of real projects. What worked, what didn't, and why — no marketing spin.
Part two of a short, living series on Copilot and agent costs. Where Microsoft 365 Copilot services, Copilot Studio, and Foundry agents show their costs, which controls stop spending, and how to build chargeback across three admin experiences.
Part one of a short, but living series on what Copilot and agents cost. What the Copilot license costs, how Copilot Credits work, which features use them, and what Microsoft has announced next.
A practitioner's reference for Power Platform core, Copilot Studio, Dataverse, Dynamics 365 Contact Center, and Dynamics 365 Customer Service.
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for deliverin...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Introducing Copilot in Whiteboard - an innovative tool that revolutionizes how you create and collaborate on ideas and projects. Copi...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Copilot for Microsoft 365 in Excel is designed to enhance productivity by assisting with data analysis, comprehension, and visualizat...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. In the current landscape of digital solutions, Copilot for Microsoft 365 emerges as a pivotal tool within Microsoft 365. This article...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. During a meeting Incorporate Copilot into Teams meetings to efficiently summarize crucial discussion points, track contributions and...
Heads up: Technology moves fast. Parts of this article may no longer reflect current features or best practices. Microsoft Copilot for Microsoft 365 is an AI-powered tool that can improve email communication in many ways. Here are some methods to...
Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect
I’m a Microsoft MVP focused on agentic AI, intelligent agents, and enterprise AI solutions. Using Microsoft Copilot Studio and Azure AI Foundry, I design and build systems that help people and organizations work smarter. This blog is a collection of field notes, practical insights, and real-world experiences—from architecture and orchestration patterns to lessons learned along the way. Your feedback is always welcome—let’s continue the conversation.
