Cookie Consent by Free Privacy Policy Generator

Stories, Journeys, and Ideas for the crazy ones.

Join me on a journey where every post brings a fresh perspective. This blog is for those who are driven by curiosity and a desire to learn.

Search for the blog

Featured

Featured

•

Designing a Multi-Agent System in Copilot Studio for Dynamics 365 Customer Service & Sales

High-volume inbound channels — emails, chats, and calls — drain service and sales teams when most queries are routine. A multi-agent system in Microsoft Copilot Studio can autonomously handle product lookups, quote generation, troubleshooting, and recruiting guidance, escalating only the exceptions to human reps. This article shows you how to architect, deploy, and govern specialized agents that integrate with Dynamics 365 Customer Service and Sales, cutting response times and freeing your teams for high-value work.

Holger Imbery
Written by Holger Imbery

Latest

See all
•

Designing a Multi-Agent System in Copilot Studio for Dynamics 365 Customer Service & Sales

High-volume inbound channels — emails, chats, and calls — drain service and sales teams when most queries are routine. A multi-agent system in Microsoft Copilot Studio can autonomously handle product lookups, quote generation, troubleshooting, and recruiting guidance, escalating only the exceptions to human reps. This article shows you how to architect, deploy, and govern specialized agents that integrate with Dynamics 365 Customer Service and Sales, cutting response times and freeing your teams for high-value work.

Holger Imbery
Written by Holger Imbery
•

Copilot Studio Multi‑Agent Orchestration - Embedded Agents, Connected Agents, and MCP—Architecture, Advantages, and Implementation Patterns

Explore how Microsoft Copilot Studio's multi-agent orchestration enables specialized agents to collaborate across systems using embedded agents, connected agents, and the Model Context Protocol (MCP). Learn architectural trade-offs, governance implications, and practical implementation patterns to scale your agent ecosystem effectively.

Holger Imbery
Written by Holger Imbery
•

Prioritize Hot Leads with AI - Connect to Dynamics 365 Sales Using Model Context Protocol

Learn how to leverage Model Context Protocol (MCP) to connect AI agents with Dynamics 365 Sales for automated lead prioritization, improving sales efficiency, and pipeline quality.

Holger Imbery
Written by Holger Imbery
•

Bring Your Own Model (BYOM) to Microsoft Copilot Studio — A Practical, No‑Code Guide

Unlock the power of specialized AI models in Microsoft Copilot Studio with a omplete Bring Your Own Model (BYOM) guide! Connect GPT-4.5, Llama, or your fine-tuned models directly into agents—no coding required. From setup to governance, learn how to build domain-specific, compliant AI solutions in just 10-15 minutes.

Holger Imbery
Written by Holger Imbery
•

Integrating Outlook Model Context Protocol (MCP) Server with Copilot Studio Agents

Learn how to connect the Outlook Model Context Protocol (MCP) server with Microsoft Copilot Studio agents to enable intelligent, email-driven automation workflows without writing code. This article covers configuration steps, available email operations, and a complete example of an autonomous agent handling order status inquiries.

Holger Imbery
Written by Holger Imbery
•

Microsoft First‑Party Autonomous Agents for Dynamics 365 Sales and Operations

Technical overview and configuration guide for additional Microsoft first‑party autonomous agents for Dynamics 365 Sales and Service, including purpose, scope, expected outcomes, prerequisites, enablement steps, key configuration choices, and guardrails.

Holger Imbery
Written by Holger Imbery

Hello, I’m Holger

Microsoft MVP & MCT | Low Code Hacker | Copilot, Copilot Studio, Power Platform & Azure Architect

I specialize in conversational AI, robotic process automation, Microsoft Power Platform with focus on Copilot Studio, delving into the intricate details that keep architects up at night. I highly value your feedback on my articles and would love to invite you to a professional discussion. As a Principal Architect at NTT DATA, my focus is on Microsoft Power Platform and Azure.

Meet me